Customer Ratings & Reviews

Friendly and safe installation! Quick and easy and it turned out perfect. Love my TV on the wall. It looks so professional. now I have to install the cord protector so you don’t see the cords and then it will look finished. Love it ♥️

Very professional, took time to make sure TV mount was straight, and TV rested properly on the mount. Very impressed with the crew.

Did a great job and was very professional throughout

They sent two Geeks to hang my 55" TV. Mounted it nivcely on the wall. I had to call them back to organize the cords and it looks much better.

Christopher is a dream that came true! He came by himself...very nice and very professional. Time arrival was on point! Geek Squad...y'all are very lucky to have him on your Squad...( No Pun intended) Thank You Christopher

The agent mounted the tv and connected it easily to my WiFi and apps.

Agents Yhomas and Chris did an excellent work installation of the 85” TV and Soundbar.

The whole process from start to finish was outstanding. The techs arrived in the window and had no problem wearing masks in our home being our daughter is sick.

The agent mounted my tv and connected it to all my devices in no time fast and professional service with answer to all your questions.

Very friendly, explain situation, cleaned up after the job was done. They made sure the job was done before they left, cesar even called me to make sure that everything was ok.

The Geek Squad arrived on time, secured my 77" tv to the Kanto PMX700 mount solidly to the wall, and cleaned up after themselves. Now I can extend it 31" from the wall as well as pan and tilt the tv. Can't ask for more.

Yes I was very pleased with their expertise and how everything went smoothly

The agents that installed the Mount and TV were true pro’s who worked fast and took all precautions to make sure things got done safely and correct. Please pass my Kudos on to them again for a superior job done well and for their patience answering all of our questions clearly!

I am a technician myself so, i tried to be understanding when my technician was late. Unfortunately as time went on, I just felt like he was unprofessional & inconsiderate. He called at 10am & said he was going to arrive at 12pm. At 12:35 I couldnt get a hold of him & neither could the customer service representative. She stated she put in the notes for the tech to call when he is on the way so i can make sure i put my dog up. Around 12:50pm he got back in contact with me & stated he is behind. I stated that its not a problem, just let me know when you are on the way so i can be aware. He arrived a little after 4pm without a phone call or text, luckily my dog was inside or who knows what would've happened. Now the installation: The space was clear for him. The entertainment system was pulled at least 4-5 ft away from the installation area. It was clean & he has plenty of space. I specifically asked him to put my tv at a certain height, due to the furniture & the way we would be watching TV. He proceeded to tell me that "you dont want that" & does what he wants. After they mount the TV he offered to connect my sound system I told him its fine i got it. He insisted because he was late. He wanted to do it to make up for his tardiness. He also asked for a broom so he can clean up the debris off the floor where he had drilled in the wall. I went out my way to grab the cables out the garage & the broom. 20-30 mins later he claimed that he couldn't conncet my system because those are the wrong power cables that I gave him. "No problem" i said, "ill take care of it". I Walked them out. When i walked in the living room the entertainment system had been pushed against the wall. I walked over & pulled it off the wall. The debris was still all over the floor & on my tv mount behind the tv. I have removable wall plates where you can put the wire in the wall to hide cables the didnt use that. Cable management was garbage, The clean up was non-existent & what puts the icing on the cake is that the power cable for the sound system was already in the electrical socket so i don't know how they couldn't plug the other end into the sound system. Very disappointed in the overall out come, i felt like my time was wasted. At the end of the day the only thing that was satisfying was that the brung the right TV. What a shame. Your technicians need better training & whats the point of making me grab all this extra stuff just for you to still not do what you insisted you wanted to do.

The two gentlemen who mounted my 65" Samsung The Frame TV were super professional and quick. They arrived as scheduled and took great care with mounting the TV above my fireplace.

We moved our tv and sound bar mounts from our old house to our new house. The Geek Squad was early and got the job done quickly!

I paid $249.00 for he TV installation/set up and $99 for Soundbar installation and set up at the Appleton WI store. I had a friend come to my house to enable the technician to do the work as I am in the middle of the move to my new place. The equipment was mounted but no set up was done and all boxes were left for me to dispose of. The website and the folks at the store stated after the installation and set up w ere complete the technician would clean up the area. As I was living 850 miles away at the time i tried to reach the store to discuss the situation. You cannot get to the store via telephone, you are directed to a call center. The call center couldn't help as the purchase was done at the store. Ihad the call center employee contact the store manager and ask him to call me back. I was told he would call back momentarily. It has been a week with no call back. In addition I was sent a survey on my experience. I stated the above. The survey asked if I wanted Best Buy to contact me. I asked for a call back no call back through this channel as well. This has been the most frustrating purchase I have ever had. I would in no uncertain terms tell the consumer that Best Buy does not live up to its obligations and makes no effort to make things right on a $5000 purchase. Shop local with professionals, not amateurs

The actual mounting process was quick and efficient. The installer had to mount it into cinder block wall. He did that well. My complaint is with the installer. I told him very clearly where I wanted the TV to hang. We discussed which wall would be best. It was to be mounted in the corner of the room, so we had a couple of options of which wall the mount should be on. We all agreed on the wall. After it was mounted, it looked terrible. The arm of the mount was too short to position the TV where I wanted it. One side of the TV goes into the window draperies and looks terrible. When I expressed concern at how bad it looked, the installer blamed me and said I picked the wall. When I again demonstrated where I wanted the TV to be, he told me I picked the wrong mount and the arm was too short to reach out where I wanted the tv. Again, we never saw the mount at the time of purchase. It was added to our purchase and was brought with the installer. When I said I was unhappy and could he please move the mount to the other wall so it would hang where we wanted, the installer just replied a flat out NO. He then said we paid for only one installation, we picked the wall and he would not move it. Shortly after, he left.

So.... The good and the bad with this one. The good: It was mounted straight, level, secure and quickly. The overall end product was as expected. The BAD: It was scheduled as a 12:00 to 18:00 window when I originally scheduled the service. The evening before, I received an E-mail from Best Buy confirming the 12:00 - 18:00 window. Accordingly, I went to run errands around 09:00 and got a call from my daughter that the Best Buy guys were at our house at 09:45! Fortunately, I was only a 2 minutes away. While that is annoying, it was made MUCH WORSE when I told the main tech sorry, but the window was scheduled between 12:00 and 18:00. The dude first had the audacity to ARGUE with me even after I showed him the E-mail from BB with the 12:00 - 18:00 confirmation, BUT he also was a pretty serious jerk about it and hastily and gruffly muttered "Well if you don't like that we are here now, we can come back another day". I think as soon as he said that, he realized he was being a Grade A jerk. I told him to shorten the attitude, it was YOUR company that confirmed the time AND YOUR COMPANY that improperly scheduled you. Once I called him on his attitude, he got better (and much more quiet). So yeah, in all I'm happy with the end-product, BUT Mr. Geek Squad Dude needs a pretty wicked dose of PROPER CUSTOMER INTERACTION. For the record, the other tech that was with him was perfectly professional and in all honesty, I think he was embarrassed by his cohorts shenanigans.

Geek squad tv installation went great. Can't say enough good things about a process that can be stressful. The service was excellent and I would highly recommend geek squad tv mounting (at least my experience was great).