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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38681 reviews

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    Rating 4.4 out of 5 stars

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    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 38,681 reviews
  • Rated 5 out of 5 stars

    Mounts and tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We moved our tv and sound bar mounts from our old house to our new house. The Geek Squad was early and got the job done quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad was great. They showed up on time and installed my 98” TV perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two geeks that came were friendly, smart and did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team was great!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was professional and considate. Super quick install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geeks!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutelt totally impressed with the service. Chris and the techs kept me informed of their arrival, and made sure everything was done to my satisfaction. I cannot imagine better service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service, Reliable and Highly Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service, professional, on time and did an excellent job hanging my Samsung 55” Frame TV, which is challenging to install compared to all most every other flat screen television

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Timely ,polite,overall great service, I would highly recommend!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome crew

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, took time to make sure TV mount was straight, and TV rested properly on the mount. Very impressed with the crew.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Full motion mount fragile 75” tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was prompt, on time, and professional. They did a great job handling my tv and wall mount. Everything went well. I was glad I elected to have them install everything. Would definitely recommend Geek Squad for this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did the installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents Yhomas and Chris did an excellent work installation of the 85” TV and Soundbar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Purchase of 75 inch LG Smart Tv.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am extremely happy with my recent purchase of a 75 inch LG smart tv. From purchase delivery, to mounting the Best Buy team was courteous, knowledgeable and most of extremely professional. I am extremely happy with my purchase experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 86 inch TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as adorable, the techs showed up with the mount, installed it, correct height, connected the TV, programmed remote, cleaned up and left! Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad was awesome.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted the tv and connected it easily to my WiFi and apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Technicians were excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These technicians were very knowledgeable and helpful. They worked efficiently, respected my wishes and answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Done a great Job mounting our TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes I was very pleased with their expertise and how everything went smoothly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Installation!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys called ahead of delivery. They were skilled at installing the tv mount and connecting all of our devices. They really took the worry out of this purchase all together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek Squad Service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent that came was polite and informative. He hung our tv and made sure to clean up after himself. He took a lot of time to make sure we were aware of how everything worked which was great. Excellent service and would highly recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The actual mounting process was quick and efficient. The installer had to mount it into cinder block wall. He did that well. My complaint is with the installer. I told him very clearly where I wanted the TV to hang. We discussed which wall would be best. It was to be mounted in the corner of the room, so we had a couple of options of which wall the mount should be on. We all agreed on the wall. After it was mounted, it looked terrible. The arm of the mount was too short to position the TV where I wanted it. One side of the TV goes into the window draperies and looks terrible. When I expressed concern at how bad it looked, the installer blamed me and said I picked the wall. When I again demonstrated where I wanted the TV to be, he told me I picked the wrong mount and the arm was too short to reach out where I wanted the tv. Again, we never saw the mount at the time of purchase. It was added to our purchase and was brought with the installer. When I said I was unhappy and could he please move the mount to the other wall so it would hang where we wanted, the installer just replied a flat out NO. He then said we paid for only one installation, we picked the wall and he would not move it. Shortly after, he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a great job and was very professional throughout

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had installed with in wall add on so no wires are exposed using a full motion month with is amazing. Guys were nice and cleaned up there mess.

    I would recommend this to a friend