Customer Ratings & Reviews

Individuals who were 5 ft brought no equipment to hang tv at the requested height and after going back and forth for 10 minutes on whether the tv was straight or not, they left and when moving the swivel motion mount, the tv was completely lopsided. I have contacted Best Buy through every way possible. I stated that I wanted a 2nd appt for the tv to be removed from the wall and asked that they DID NOT send the same person, in which of course they DID. Upon the same individual walking back into my home and seeing the state of his work, all he said was "Wow." Not once, was there an apology or anything. So now, after paying for mounting services and only being left with giant holes in my wall and my brand new tv on the floor, I'm extremely disappointed. Again, I have contacted Best Buy through every means possible to get a refund for the "service". In person, I was told that I had to contact corporate because the store that I bought from "could not refund for services done, even if done improperly. " Also, it would have been nice to know that the people who actually do the service are contracted through a 3rd party. Attached is a photo after the service was completed -- I'm currently at work and do not have a picture of after it was removed from the wall but as mentioned earlier, there are obviously holes in the wall and m tv is sat on the floor. Completely unacceptable and disappointing --- I would never ever ever everrrrrrrr use this service again or recommend it to anyone.

The two geeks that came were friendly, smart and did a great job!

Geek squad is great! installed me projector and screen perfectly with no issues! Watching 4k movies all the time now!

I love my tv mount. I bought it and had geek squad install my 65” tv to my wall in my bedroom. I love the different motions I can do with it. Up, down and left and right.

Really liked the in home consultation prior to purchase and the installation after I decided on a TV. Courteous and qualified employees.

Geek squad delivered and installed my huge 86 inch TV, they hooked up my surround sound and they are very professional. I will recommend using them for a nice and clean TV mounting and installation

 Great quality TV and love how Best Buy was able to set it up on the mount.  I was able to purchase it during Black Friday and got a steal!!!

The team was professional and considate. Super quick install.

On time and scheduling communication was perfect. TV looks great in our conference room. Tech had no problems and was done quickly. Was helpful with all questions.

Timely ,polite,overall great service, I would highly recommend!!

Yes I was very pleased with their expertise and how everything went smoothly

Bought for the bedroom! Incredible! Chef's kiss!!!

The Geek Squad mounted our tv and connected all accessories. They did a great job, and cleaned up after themselves.

The actual mounting process was quick and efficient. The installer had to mount it into cinder block wall. He did that well. My complaint is with the installer. I told him very clearly where I wanted the TV to hang. We discussed which wall would be best. It was to be mounted in the corner of the room, so we had a couple of options of which wall the mount should be on. We all agreed on the wall. After it was mounted, it looked terrible. The arm of the mount was too short to position the TV where I wanted it. One side of the TV goes into the window draperies and looks terrible. When I expressed concern at how bad it looked, the installer blamed me and said I picked the wall. When I again demonstrated where I wanted the TV to be, he told me I picked the wrong mount and the arm was too short to reach out where I wanted the tv. Again, we never saw the mount at the time of purchase. It was added to our purchase and was brought with the installer. When I said I was unhappy and could he please move the mount to the other wall so it would hang where we wanted, the installer just replied a flat out NO. He then said we paid for only one installation, we picked the wall and he would not move it. Shortly after, he left.

The agent mounted the tv and connected it easily to my WiFi and apps.

The geek squad team was professional and efficient. Took pride in the quality of the installation of my 82” TV. The team even gave suggestions for mounting to add a special touch to my living room

Austin and Austin was very professional and pretty quick with the whole set-up. They were Awesome.

THE GUY'S FROM THE GEEK SQUAD WERE GREAT INSTALLING IT. THEY WENT ABOVE AND BEYOND!!!!

These guys knew what they were doing and made sure TV was working smoothly via wireless connection.

I wasn't there. My wife was and she said no problems it went smoothly.