Customer Ratings & Reviews

This TV was very satisfaction the that’s I’m purchased . thanks so much !

Had GeekSquad come and take my tv down and remount it in a different location in my house. It is a 85” TV. Whoever did the install (I was not here, my wife was) either missed the stud, or over tightened the bolts. My drywall wall started to cave in. I contacted bestbuy and the soonest they would come and take the TV down was 3 weeks later and by then the TV would have likely hit the floor. I asked if there was anything sooner as I’ve had children in my house as well as pets. The answer was no. I then had to contact someone else to help get the TV down. We started the insurance claim and was told I would hear from them within 72 hours. No phone call, no email, nothing. I then reached back out to them stated they let them know and to look for an email, and the email never came. I was then told that I would need to front the bill to have the wall fixed and then send the bill to their insurance. Again, I find that unacceptable as I should not be responsible for their mistake.here I am almost 5 weeks later and still no communication.

Super nice guys very professional was sad to see them go !!!!

Did a great job and was very professional throughout

Tv was mounted quickly and professionally! Looks great and most of the wires are consealed behind the tv. Great job!

The two guys that came were great, personable and knowledgeable. Made the experiece painless compared to other services.

The agents mounted my TV and connected it to my devices however TV is tilting backwards when it was put together. They disassembled and put it back together again but result was the same. See attached pictures. Can this be remedied?

The Geek squad (Jasper & Blair) came out to fix what a third party messed up mounting our 65" sony tv. Jasper & Blair had to completely redo everything and did this without a hitch. Our tv looks great mounted over our fireplace.

The installers did a great job. I was very happy with their work. They cleaned up the area when they were finished too!

Super smart and down to earth folks. I really appreciate you guys! Happy Holidays!

I’m happy with the service I got today. Roman and his partner did a good job mounting my t.v. They were really nice and placed my t.v at a good angle.

Very strong and sturdy. A full size man can hang on this mount and not budge it.

They set up my new tv in a timely manner. They were professional and showed up on time.

The Geek Squad mounted my TV's to my complete satisfaction

My two agents were in and out in less than 30 minutes. This is what they seem is a complicated install. TV is 65" on metal studs walls. They cleaned simultaneously It was art in motion. Thanks BB.

The agent was very polite and professional. He even took the time to explain his work. Very happy with the service he provided me.

Agents connected my TV as per my required place. and they are so friendly.

Was very satisfied excellent customer service Bestbuy sent their best guy :) to get the job done awesome job!!

Outstanding job! Needed a new 65in SONY mounted to the wall and geek squad delivered amazing results. They had the job done in about 30 minutes. Very happy with the results and would definitely recommend.

Jessie and Bree from Roseville Best Buy Geek Squad mounted two TVs with LG sound systems. Absolutely terrific.