Customer Ratings & Reviews

The agents mounted my tv and connected everything. They were also friendly and showed me some tips and tricks.

Antonio was superior!! He did an awesome and thorough job and i highly recommend using this service.

I bought the Samsung s90D 83 inch tv. When I got it home and mounted on the wall I noticed the screen was warped. I contacted support and arranged for an exchange tv to be delivered and the defective tv to be taken. A few days later the delivery guy called when he was out front of my house to ask if it was mounted on a wall. I said yes. I then got a call from customer service stating that my appointment had to be rescheduled since i hadnt paid for any install labor. There was absolutely no instructions saying not to have it mounted. I was annoyed to say the least. At that time i went ahead and paid the $270 to have the moving guys unmount the old and mount the new. That was two weeks ago. Today on November 23, i was scheduled to have the tv switched out. First thing i noticed was two different appointments. One was set for 7am-11am for the damaged tv to be taken down and the new one put up. Unfortunately, the second appointment was scheduled for 930am-130pm. That one was for the deliver of the new tv and removal of the old. It was obviously a logistical error on best buys part. The first person showed at 730am but all he could do was take the tv off the wall. In and out in 5 min. He asked if he could come back the next day but i said absolutely not. It needed to be figured out a made right today. He said to call him when they dropped off the new tv. The new tv was delivered at 1030am. The dropped off the new and took the old. They were in and out in about 5 min. They didnt make any effort to visually check the tv for any issues cosmetically or in function. They also left without monting it. I admit that i didnt think about checking the tv untilafter they left. I called the technician that is supposed to mount the tv. He said he lost his other tech that was assisting him. It would be a few hours before he could get back to mount it. That was at 11am ish. Havent heard from him since. I noticed on the Best Buy app that my appointment went from 7am-11am up to 3pm-7-pm. ALL DAY IVE BEEN WAITING. I understand that things happen. I get that. However, this entire process from the start has meen chaos. Im sorry but with the amount of money ive spent for the TV and this service this process has been RIDICULOUS. I feel like there should be some kind of compensation for the unreliable execution of what i figured should be a pretty cut and dry service. If you use the best buy service Im sure you will have no issues. My words of wisdome though is to warn you not to be surprised if thigs dont go according to the plan.

I absolutely loved my agents. Alfonso was so knowledgeable and professional. The mount i purchased from Amazon was too small and narrow and would cause my TV to be off center if installed. Alfonso, provided me with affordable options and was able to install on the spot with the next best buy mount. Ne not only helped me connect to all devices, but he also helped me install the thing that helps to hind the TV wires. Very pleased with the service rendered.

Cory could not have done a better job. He was professional and extremely helpful with a challenging install.

The guys did a perfect job. We have lots of future projects in mind for them.

The techs asked where we wanted the TV mounted on the wall. They measured and mounted it perfectly, with no mess to clean up!

Terrific installer, knowledgeable, friendly, fast & on time.

The install dudes are very kool. They also understand your needs & wants.

The agent brought my LG OLED TV, hooked it up and explain the installation. Also, answer all my questions !

Super job. On time, great communication, knew exactly what they were doing and explained everything.

Prompt and excellent service by knowledgeable technicians

Very good job in installing - It was to replace another tv

Did a good job. Nothing bad nothing good. Nice techs who came out If you’ve not hung TVs or have the tools it’s good to use a service who does it day in day out.

Good Job with the Instalkation. I highly recommend the Total Geek Squad.

The Geek Squad exceeded expectations. Patient, and helpful. Fine service, and done on time and efficiently.

Installers were friendly & efficient. Highly recommended.

The agents were very professional and set up everything the right the first time.

Great tv and picture. Sony 65”. Do not hesitate in buying

Perfect fit. Took no time to mount. Was worth it. Will never need another.