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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38681 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 38,681 reviews
  • Rated 3 out of 5 stars

    Too high priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tv is a great size, good quality but you can get the same with a lower priced tv. still learning to maneuver well but most of the features are things you’d rather check on your phone. i understand the price is for its features but they’re not touched. I use my tv just for streaming and watching. if you’d like to check the weather, get sports news apps and other stuff you can do on your phone but would like on a big screen then this might be it for you. I’ve also only had one real glitch on the screen as far as picture wise, shown in attached picture. and sometimes if you don’t exit out an app before turning off the tv, it give you a playback error when you turn it back on. problwm fixed by holding or double clicking “home” button and click down to close app when task manager pops up.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Make it easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know I could have done the install myself and maybe in 3 or 4 days would have been watching some tube.....Geek Squad came and I watched Hockey that night.....guys you rock.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV amount Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad made a prompt delivery and performed flawlessly. I always have the Geek Squad hang my TV’s for assurance and great quality. Satisfied as always.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv,good job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced group of guys done a great job mounting my 85” Sony tv..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Ray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs did a awesome job mounting the tv bracket and mounting my new Samsung 65” Oled tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality Geek squad is the way to go!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Talking about excellent services. The gentleman arrived on time and did a great job and removed all trash.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the phone step by step i recieved help with the set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always good to have some extra support. The geek squad always has my back

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds bar and tv install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that installed my tv and my sounds bar did a really good job he know what he is doing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad efficiently mounting TVs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, I was very satisfied with the installation of my TVs. I had the same agent come a second time and both times, their work was great. Very professional agents.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a while because the technicians were very careful about where to place the Samsung FRAME on the wall. Very professionally done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks With Support!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Geek Squad! Great customer service support ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this service. Ormano and his partner did a great job mounting my 65 inch OLED. Will def use this service again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and trouble free install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were so helpful and nice. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My geek squad associates were awesome! They were on time, professional, courteous & got the job done ! My new Samsung tv looks great on the wall ... Shout out to Blair & Sebastian

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fast and easy install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was absolutely incredible!! Very nice and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They set up my TVs so fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that set up my TVs were amazing. They were so kind and very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strongly recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had great communication & showed up on time. Worked quickly & took all the packaging with them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and did a great job of biew angle and height of the 86 inch tv

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nothing Special

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I had done this myself. It wasn't worth the money. $346 for two Tv's a sound bar and a year of total tech. I had higher expectations. They install your mount and hang your TV on the mount. They hung a sound bar from the TV. Mounting of rear speakers is not included so if you want that make sure to ask and pay extra for it. Mounts were installed properly and everything worked. My TV screen was scratched up pretty badly. Since I did not buy the TV new they said it was already that way. I disagreed and they didn't even try to clean it. Just not worth the cost. Nothing Special about having this done professionally. Do it yourself.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thank you for taking the time to share more about your Premium TV Mounting experience. It can definitely be frustrating if a service didn’t go in the way planned. Please do feel free to contact Geek Squad at (800) GEEKSQUAD or (800) 237-8289 to speak to one of our agents standing by to address questions and concerns about the services you received from in-home agents and any options that may currently be available. For example, if you are unhappy with the TV received and it sounds like this was an open-box purchase, perhaps you may want to pursue an exchange for a similar TV. Full details of our Return & Exchange Promise to see about qualification can be found by following this link: www.bestbuy.com/return.