Customer Ratings & Reviews

I absolutely love my TV! The geek squad did an amazing job with hanging the TV and the sound bar. Thank you Best Buy, you guys are simply the best!!

It wasn't an agent with geek squad but a 3rd party contractor. Reason was my TV would be installed over the chimney. He did an awesome job and explained how to use the TV and soundbar.

On the phone step by step i recieved help with the set up

The guys that set up my TVs were amazing. They were so kind and very helpful.

Great TV it fit our budget and perfectfit for our bedroom. It is a little difficult to get to the sleep timer. But over all we love we love this TV.

Love the Geek Squad! Great customer service support ever!

They were fast and did a great job of biew angle and height of the 86 inch tv

Geek squad was absolutely incredible!! Very nice and knowledgeable.

The agents that mounted my tv and sound bar did a great job. They were quick, cleaned up, and overall did an amazing job. I am really happy with the final outcome.

The guys were so helpful and nice. Highly recommend.

I paid $249.00 for he TV installation/set up and $99 for Soundbar installation and set up at the Appleton WI store. I had a friend come to my house to enable the technician to do the work as I am in the middle of the move to my new place. The equipment was mounted but no set up was done and all boxes were left for me to dispose of. The website and the folks at the store stated after the installation and set up w ere complete the technician would clean up the area. As I was living 850 miles away at the time i tried to reach the store to discuss the situation. You cannot get to the store via telephone, you are directed to a call center. The call center couldn't help as the purchase was done at the store. Ihad the call center employee contact the store manager and ask him to call me back. I was told he would call back momentarily. It has been a week with no call back. In addition I was sent a survey on my experience. I stated the above. The survey asked if I wanted Best Buy to contact me. I asked for a call back no call back through this channel as well. This has been the most frustrating purchase I have ever had. I would in no uncertain terms tell the consumer that Best Buy does not live up to its obligations and makes no effort to make things right on a $5000 purchase. Shop local with professionals, not amateurs

Total techs are the best. Very clean and professional. They were full of knowledge.

Geek Squad was right on time and kept me in the loop every step of the way. Highly recommend. Well worth the $50 for being a Total Tech Support Member.

I love how best buy àlway provide good workers to make sure everything is smooth

The Geek Squad mounted my 65 inch TV in no time at all. They were very caring and professional.

Love the geek squad. These guys know what they’re doing and will insure you get the results you’re looking for from you equipment.

The tv installation and set up were good, even awesome.

The guys did any excellent job putting out up our tv. Very professional.

Love my TV had a great experience with the guys who came and help me put it up

Excellent work done with excellent customer service…