Customer Ratings & Reviews

They were prompt and did the job quick and very well done!

Excellent job and very nice people , good communication and skill.

Excellent service definitely recommend to family and friends

They're ok I had surgery 3 months ago but if You can probably do it yourself and save some money

We usually hire a handyman to get all of her work done around the house when we purchased the TV Best Buy. They offered the service and they said that we would get service from the geek squad. It sounded good so we decided to go for it. However, the service we received was not what they advertised. The workers I came to the house were rude. Did not wear a uniform and were definitely not Best Buy employees. They didn’t finish the work on time on the first day so they came back a couple days later the TV that they installed are not properly installed. One of them is tilted and the other one was meant to be flushed against the wall and it is not. The third, we did not let them finish because they made a hole in the drywall . It was an overall terrible experience. This would be our last time installation from Best Buy.

If I could have rated less than 1 star I would have. Absolutely horrible - don’t ever let them trick you into the 3rd party company. They over-charge, lie and then cut off communication with you. I have the new version of Total Tech and will be cancelling. Best Buy please get your act together! Still sitting here 3 days later with no TV.

The Geek Squad did a great job at installing my 75” TV on the wall and we’re very professional and friendly!

I paid $199 for my set up which I had to pay an additional $49 for the set up of my speakers ( in addition to the $2K for TV, cables, speakers) Geek Squad set up seemed like they wanted to do the absolute minimum, did not even want to hide the cables behind the wall saying the power code would still be visible. They actually drilled and left a hole in my wall during the mounting and did not say a thing, both tech guy & his supervisor. In addition to this, one of the good quality HDMI cables I had (which I replaced with a newer one) went missing. On top of this level of unprofessionalism, the hype created on the website describing basically their level of expertise and how they figure out where to mount the tv based on room set up including windows and lighting to give you the best angle or some horse manure is exactly what it is, just a hype and horse manure! I had to figure all that out on my own as they ask u where u want it mounted, height wise, center, etc smh! I never expected this kind of low grade service from geek squad/Best Buy. I paid way too much money for this c r a p. My home is brand new! Less than 1 yr old and they literally dented it and took off thinking I wouldn’t notice? Highly Disappointed and disgusted does not even begin to describe my feelings towards this experience. And yes, I reached out to management, they escalated it, waiting for them to reach out.

Excellent I am so please with this installation looks very nice ….. … awesome job

Definitely recommend Geek Squad. Dwayne went out of his way to make the experience better. We had a problem with first tv but we corrected the problem within a week.

The technicians were very helpful and efficient during the installation. I was even given some helpful tips on the setup of my receiver as well. Kudos!

They were fantastatic. My tvs look great. They called before they came. They were on time. The install was smooth and they cleaned up.

Russell and helper did a fine professional job mounting and Installing my 85 inch Sony. Connected all components

The agents mounted my TV efficiently and made sure every component worked properly.

Quick and great service. Fast and friendly customer service.

The Geek Squad team was great, fast & professional

Geek squad ensured spent time to ensure that my new tv was mounted and worked with my Sonos arc setup

The installers were very professional & navigated all the controls on remote for me.

Love the Geek Squad. So glad we made this decision. They did an amazing job today. Very nice and knowledgeable.

Timely and efficient service provided. TV centered and mounted perfectly straight.