Customer Ratings & Reviews

Professional and responsive during installation. ..

I paid $199 for my set up which I had to pay an additional $49 for the set up of my speakers ( in addition to the $2K for TV, cables, speakers) Geek Squad set up seemed like they wanted to do the absolute minimum, did not even want to hide the cables behind the wall saying the power code would still be visible. They actually drilled and left a hole in my wall during the mounting and did not say a thing, both tech guy & his supervisor. In addition to this, one of the good quality HDMI cables I had (which I replaced with a newer one) went missing. On top of this level of unprofessionalism, the hype created on the website describing basically their level of expertise and how they figure out where to mount the tv based on room set up including windows and lighting to give you the best angle or some horse manure is exactly what it is, just a hype and horse manure! I had to figure all that out on my own as they ask u where u want it mounted, height wise, center, etc smh! I never expected this kind of low grade service from geek squad/Best Buy. I paid way too much money for this c r a p. My home is brand new! Less than 1 yr old and they literally dented it and took off thinking I wouldn’t notice? Highly Disappointed and disgusted does not even begin to describe my feelings towards this experience. And yes, I reached out to management, they escalated it, waiting for them to reach out.

Prompt and efficient technicians. Arrived on time and completed installation like the professionals they are.

Excellent! Showed up earlier than appt due to a cancellation and had my TV up where I wanted it in no time!!! So happy I got this service.

Exceptional customer service. They observed proper social standards for covid19. They were complete professionals as they put up the TV.

Friendly service, on time, fast and efficient service.

The agents mounted my television and connected my other products. They were efficient and knowledgeable. I enjoyed having them in my home.

The agents were professional and did an amazing job mounting my TVs.

All i did was push the remote after the geek squad left.

My experience was what I was hoping for. Not my first TV I’ve bought here. Can’t see myself going anywhere else

The agents were awesome! Friendly and explained very well

Install large 85 inch TV on high wall was contracted to third party by Best Buy. They finally got it mounted. It took 2 strong guys. Final details of sound bar control was lacking...had to get Geek Squad back to finalize.

Professional as always. They worked around my toddler and infant very well. Made sure we fully understood the functions of the mount.

I'm in love, the service is amazing. Very good, very good, very good.

Geek squad employees have always been great. Their Customer service is awesome. Never have I had any complaints or negative situations with them.

Did a great job mounting perfectly! You can’t beat the Free installation!

Great service…efficient and friendly service. Arrived within time frame and completed the job in a timely manner.

Professionals. These people from the Geek Squad are true professionals.

They mounted my tv and showed me the qualities of my tv before they left. They were professional and quick.

Great professional installers. Quick to the point as they had 75” tv unboxed & on the mount in a few minutes. Thanks Beat Buy!