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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 800 Showing 15,981-16,000 of 38,693 reviews
  • Rated 5 out of 5 stars

    Terrace TV and Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kevin and his assistants did a GREAT job mounting my new Samsung Terrace outdoor TV. Due to the weight and height, it was certainly something I did not want to attempt on my own. They showed up exactly on time and worked quickly and efficiently. Would definitely recommend this crew to anyone needing a similar project completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Geek Tech was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our agent, Mike P., solved previous issues with buying the correct tv in order to connect a hearing aid device so that I could listen through it and my wife could listen through the soundbar. We had previous issues with our Harmony remote which Mike fixed in a jiffy. Once installed, everything worked like a charm and we love the Sony tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer was very friendly. Did a fine job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV and all connections installed professionally. Very thorough in communicating how to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly What We Wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased the perfect size TV for our spare room, and the Geek Squad Agents did an excellent job of setting it up !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neat and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my other devices. It was neat and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad agents that mounted my 65" tv were absolutely professional. They new exactly what they were doing. The offered great advise on the height of the mount. The were quick (less than an hour) and clean. They also followed up with me the next day to make sure everything was still working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounted and installed my TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my wall TV and connected it to all my devices . Professional , quick and courteous. Great Job!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Best experience ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the best customer service experience! The agents arrived during the scheduled, were very professional and even wore shoe covers to protect my carpet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted my TV and did a great job. Very respectful of my purchased equipment and my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    85 inch Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great on time service..Went above and beyond to get the 85 inch installed in my unit..I would absolutely use Best Buy and Geek Squad again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek sqiad came in clutch. Installed my tv and helped with some troubleshooting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad techs were great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installers were great. Arrived on time, installed quickly and gave clear instructions on operation of TV and remote. My only complaint is that Best Buy's installation cost is way too high. The mount for the TV was already installed on the wall above the fireplace and our installation charge was still over $300. Not sure that I will ever purchase anything from Best Buy that requires installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was AWESOME

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two dudes who came to our house were super professional, kind and the job was A++. Cannot recommend them highly enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a great job installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job mounting the TV and and also did an excellent job of setting it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad wall mount TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Geek Squad tech know what he was doing and quickly wall mount the tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick service. Use again.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were quick. Great service. Did a nice clean job, were on time for appointment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install after terrible scheduling error

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great. Called and estimated arrival accurately. Worked neatly and quickly. It was not a simple installation for various reasons. Answered questions. Polite and well spoken. Made sure we understood the system once installed. We never understood the last one!! The schedule was a bit of a disaster, but Best Buy came through to salvage the situation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents wall mounted my tv and connected all the wires! Very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Westport Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was coordinated and the installations went very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were friendly and efficient. They did a great job hanging our new TV.

    I would recommend this to a friend