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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38648 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 38,648 reviews
  • Rated 5 out of 5 stars

    Geek Squad knocked it out the park!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv Install went perfect! Both Geek Squad members were friendly and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70 inch installed on a mount. Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super professional and nice people. Quick install. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad so fast to install tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Art and Daryl so polite and quick! I will use them again for sure!

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks so much for sharing this with us! We're glad that you're happy with the service you've experienced and privileged to be there for you whenever you need us. Please let us know if you need any help or have any further questions!

  • Rated 5 out of 5 stars

    Geek squads did a quick great job super

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 55’in tv it look great really happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WOW, my "75-inch tv is amazingly awesome... Great quality and the picture is clear..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were fantastically skilled. They installed tv quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job on the chimney wall

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys were great and experienced hanging on fireplace walls a large 65 in tv. Leveled to my satisfaction . Great service

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'm super disappointed with Geek Squad service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't happy with Best Buy Geek Squad installation services. They miscalculated and drilled holes in a wrong place! They didn't even tell me about it! They just left. No honesty, nor work ethic! I found out about it when I had to moved my TV to watch it at the kitchen. They also didnt go over how to use the remote controls. They didn't show how to use the TV, how to navigate it. All they did is turn on tv and check for the picture and sound quality. That was one of the reason why I didn't just hire a handy man so they can help me to learn about my new TV. Ofcourse i know how to turn on tv and turn up and down the volume. But I've never had a smart TV. This is my first one. When I was buying it a Best Buy representative assured me that the Geek Squad will guide me through it and help me to learn how to navigate through the menu. They were supposed to explain different icons that it has and how to get where I want to be. IT WAS A BIG LIE! I spent over $2000 at the store and was hoping they would be more helpful. I expected more from Best Buy! It would be better and cheaper to hire a handyman. The result would be much better and less stressful for sure! JUST HIRE A HANDYMAN!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thank you for taking time to share this with us. I'm sorry to hear about the disappointment you had with the appointment. It's always frustrating when an appointment is not up to standards. We would like to hear more and see if there is anything we can do to help. If this is something you'd like to do, please call us at (800) GEEK-SQUAD or (800) 433-5778. We hope you give us another opportunity to better serve you in the future.

  • Rated 5 out of 5 stars

    65” TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The boys did an excellent job. Very pleased with the workmanship!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    She was great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and she mounted our tv and hooked up surrounded sound with no problems! She even hid all cords

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was great. On time, professional, and set up with mounting was perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to my devices. It has a clean and sleek and appearance. Good to go!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv was installed reasonable time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tv was mounted on professionally and properly with sturdiness

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great on point in on time outstanding

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job mounting my 40” Samsung using a full motion mount to angle it in the corner of my bedroom. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv mount

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy geek squad did an amazing job installing my Tv over our fireplace.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great installer gone have them work for me again….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was amazing... He was very professional and explained everything very clear.....

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All other installs were done properly except the one in master Bedroom was not mounted high enough. The agent asked me and I told him higher due to my dresser will be placed under TV. Had several installs that day. Didn’t check height. This agent was too busy talking and not focus Also Install in basement cable box wasn’t mounted higher enough on back on TV. Remote doesn’t work , have to point behind TV to turn on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad did awesome installing my tv!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service call ive gad in years! Would definitely use service again!

    I would recommend this to a friend