Customer Ratings & Reviews

… got the measurements wrong and had to put extra holes in my apartment walls which will cost me. Very nice guys tho.

I paid to have a 75 inch tv mounted and for geek squad service only to have them send 1 person out to mount my tv resulting in me having to help lift the tv due to him not being able to do it by himself. The person was nice but if I am paying for geek squad service they should have been prepared, I am not getting paid to install my own tv. An hour after my tv was mounted it stopped holding my tv upright and now it stays in a tilted position. Now someone has to come back out and fix it at an inconvenience to me and my work schedule because they couldn’t schedule a date that worked for me. I bought a tv, a mount, and paid for geek squad service altogether costing me $900+ only to be Highly dissatisfied, not spending anymore money at Best Buy due to it being such an inconvenience and no one making it right. I DO NOT RECOMMEND would give 0 stars if I could!

The agents mounted my tv. Fast and efficient. No complaints.

Ill start by they Left parts off of the mount and threw them away a bolt in bracket was not secured to tv just hanging in mount not attached asked them to put tv 6 inches above shelf so game system and sound bar would fit under mounted it 3 inches from shelf they threw away all extra parts to sonos mount so I cant put screw that fits in and attach my tv to mount refused to run hdmi cords or electric cords said it was a extra charge and I would need to purchase a kit from best buy first even though i had a kit from amazon and I would need to reschedule a install package again.. bad business all around

They did a great job and got my tvs right where they needed to be

The agents mounted both TVs and showed me how to operate the newest TV

I can always depend on geek squad - expertise, timely, thorough, transparency and trust.

The agents had my 85” installed and set up in less then 30 mins. The install is solid and secure.

The Representatives were on time and pleasant. They were quick and knowledgeable.

Very unsatisfied. I have a full motion mount and the installer (understandably) put the wires behind the sound bar but with zero slack. If I pull the tv out or turn it it pulls the wires against the soundbar almost ripping it off the wall. My full motion mount is useless. My subwoofer doesn't "woof", The volume on the Directv stream remote now doesn't work (it did before). I did retry to reinstall. Everything was already synched to my tv working perfectly. All I wanted was the mount and TV hung. Installer reconnected to his own personnel preferences. When he connected my Directv stream remote, I had to turn the tv off a second time because it only turned off the soundbar and my stream box only, not the tv. I need a full refund and proper reinstall. I will acknowledge he was ontime, polite and professional.

TV mounted but power cords was not hidden in wall, very disappointed, I thought I had purchased a total job. I’m left unsatisfied.

I paid to have my TV hung by Best Buy to minimize the damage to my brand new wall. The first crew that showed up hung the TV off center and 6 inches lower than I had asked. When I complained to the technician a second team was sent and when we took the TV down I realized the first team had actually tried twice to hang the TV making 16 extra holes in the wall. The second technician then measured from the wrong pencil mark and hung the TV 6inches too high. At that point the TV could only be moved down 3 inches without revealing any of the 24 extra holes drilled in the wall. It cost $500 to fix the wall so now I’m out $750 and my TV isn’t hanging,

Initial install went smoothly, however, when moving i found that there were errors with the install where hiles were drilled into the wall that werent used. Id say i would use the service agaon but make sure im watching closely to ensure this doesnt repeat itself.

TV mount works perfectly. Pleased with stability and look.

The guys were nice and very informative Also they mounted the tvs to my liking

I recently used Best Buy’s TV setup and mounting service, which costs $249 for delivery and wall mounting. However, I was disappointed with the overall service. It appears that the actual installation is carried out by a third-party contractor and bad communication between them and Best Buy, which may explain the low level of service provided. While the installation itself was completed, several issues arose. Many additional services—such as cable management or proper alignment—were not included and came with extra charges, despite initial impressions from Best Buy’s promises. Furthermore, the installers did not clean up the mess left behind from drilling, which was something I had expected as part of the service. For those considering this option, I would suggest exploring alternatives. Many specialized installation companies offer similar services at a significantly lower price, often for two-thirds or even half of what Best Buy charges, with potentially better customer care.

Amazing! Sweet guys! They did everything great! Just what I wanted.

They were professional. Cleaned up after themselves and did a great job.

This tv Mount allows me to view my television from any area of my bedroom

On time, friendly and knowledgeable about the job and my needs as they pertained to the purchase