Customer Ratings & Reviews

The Best Buy agents mounted my TV and hooked up my devices and explained everything to me.

Great Job Geek Squad, you guys are awesome! Will use you folks again the near future.

The team did a fantastic job! They were very nice and professional.

The agent mounted the tv and was very helpful. Great job. Please pay him.

Initial install went smoothly, however, when moving i found that there were errors with the install where hiles were drilled into the wall that werent used. Id say i would use the service agaon but make sure im watching closely to ensure this doesnt repeat itself.

The geek squad was awesome! Very respectful of our home.

Quick install and he took the time to answer all my questions. He even brought a vacuum to clean up.

installation of sony tv mounted on wall went perfect. highly recommend their tv mounting service.

Agents very courteous and and answered any questions. Very impressed.

Nobody does it better than Best Buy. “Precision crafted performance,” hire them. It’s a worthy investment.

… got the measurements wrong and had to put extra holes in my apartment walls which will cost me. Very nice guys tho.

Install techs were very nice and friendly. Tv mounted… crooked. Left side is about an inch and a half lower than the right. Currently on hold with geek squad to see if they can send someone out to fix this. They will be out to fix on Friday - 2 days from now. At first I thought the tv was looking crooked from being pulled out and tilted down, after pushing it in and straightening the tilt, it’s still obviously crooked. Definitely should have checked everything well instead of assuming it was installed level and it was just the angle it was set at. I’m hoping the fix goes well and I’m not left with exposed holes. Not happy with this installation but at least they’re willing to send someone out to fix it soon

Amazing knowledge, customer service and fast service!

First off. I used to work for best buy in service. I know what to expect. This is far below acceptable even from a 3rd party (which I was never informed would be the case, I pay for Best Buy for a reason). With a window of 7am to 1 pm, they show up over an hour past 1 pm. My wife is there, she works from home. All they asked her was “how high”. They do the job and leave. I come home to the bottom fixture that was “installed” to run wires in the wall hanging loose due to them cutting a hole in my BRAND NEW HOME’S wall TOO BIG, a huge pile of sheetrock dust all over the floor (both of these hidden by my tv stand that they placed back in front of it) and the tv itself mounted WAAAAY too far over than would make any logical sense (not in the center of the wall and viewing area, about 2 feet over to the right close to the side wall), which they never even asked where to mount it (though I had the tv propped up on the wall exactly where it should have went). I can not contact support or write a review on the specific order as its been hours since they left and it’s conveniently still “not closed”. I mounted the tv in my bedroom myself for several hundred dollars less with better results, i was just hoping to save some time and headache with a much larger tv. Never will use best buy for service again.

The agents were very friendly and very profesional

Kevin was very conscientious and got the job done right. Highly recommended.

I paid to have my TV hung by Best Buy to minimize the damage to my brand new wall. The first crew that showed up hung the TV off center and 6 inches lower than I had asked. When I complained to the technician a second team was sent and when we took the TV down I realized the first team had actually tried twice to hang the TV making 16 extra holes in the wall. The second technician then measured from the wrong pencil mark and hung the TV 6inches too high. At that point the TV could only be moved down 3 inches without revealing any of the 24 extra holes drilled in the wall. It cost $500 to fix the wall so now I’m out $750 and my TV isn’t hanging,

The guys were really nice, but I just noticed that my tv is not entirely level. For $250, that’s insane.

The installation was very neat and clean. Utilized since I was getting a 75 inch LG installed. Professional team. However a bit expensive.

Were very professional installing the TV and all the wiring but left without giving full instructions of how to operate and or even any paperwork took all the boxes and all the paperwork and left if something happens I'll have to call him back as I have no paperwork to figure out what's going on