Customer Ratings & Reviews

I’m enjoying having my tv screen on the wall. I would highly recommend it to all my friends and family.

Extremely happy and satisfied with the installation of my 86” tv. They handled it care and caution.

The team did a fantastic job! They were very nice and professional.

The Best Buy agents mounted my TV and hooked up my devices and explained everything to me.

Great Job Geek Squad, you guys are awesome! Will use you folks again the near future.

The agent mounted the tv and was very helpful. Great job. Please pay him.

The geek squad was awesome! Very respectful of our home.

A year ago this service was phenomenal. This time the quality of work and service were not close to a year ago. Cables behind mounted TV were not tight and close to TV as they were for the TV they removed. Other TV had cables EVERYWHERE for a simple add-on of Sonos Connect. As photo shows, Geek Squad made no effort to put cables behind the furniture as was the case before the add on. Compliments of the local store manager, he asked his team to submit an order for a re-do.

Quick install and he took the time to answer all my questions. He even brought a vacuum to clean up.

Agents very courteous and and answered any questions. Very impressed.

First off. I used to work for best buy in service. I know what to expect. This is far below acceptable even from a 3rd party (which I was never informed would be the case, I pay for Best Buy for a reason). With a window of 7am to 1 pm, they show up over an hour past 1 pm. My wife is there, she works from home. All they asked her was “how high”. They do the job and leave. I come home to the bottom fixture that was “installed” to run wires in the wall hanging loose due to them cutting a hole in my BRAND NEW HOME’S wall TOO BIG, a huge pile of sheetrock dust all over the floor (both of these hidden by my tv stand that they placed back in front of it) and the tv itself mounted WAAAAY too far over than would make any logical sense (not in the center of the wall and viewing area, about 2 feet over to the right close to the side wall), which they never even asked where to mount it (though I had the tv propped up on the wall exactly where it should have went). I can not contact support or write a review on the specific order as its been hours since they left and it’s conveniently still “not closed”. I mounted the tv in my bedroom myself for several hundred dollars less with better results, i was just hoping to save some time and headache with a much larger tv. Never will use best buy for service again.

installation of sony tv mounted on wall went perfect. highly recommend their tv mounting service.

Install techs were very nice and friendly. Tv mounted… crooked. Left side is about an inch and a half lower than the right. Currently on hold with geek squad to see if they can send someone out to fix this. They will be out to fix on Friday - 2 days from now. At first I thought the tv was looking crooked from being pulled out and tilted down, after pushing it in and straightening the tilt, it’s still obviously crooked. Definitely should have checked everything well instead of assuming it was installed level and it was just the angle it was set at. I’m hoping the fix goes well and I’m not left with exposed holes. Not happy with this installation but at least they’re willing to send someone out to fix it soon

Nobody does it better than Best Buy. “Precision crafted performance,” hire them. It’s a worthy investment.

Amazing knowledge, customer service and fast service!

Marques was extremely helpful and setup was great.

The agents were very friendly and very profesional

Kevin was very conscientious and got the job done right. Highly recommended.

The installation was very neat and clean. Utilized since I was getting a 75 inch LG installed. Professional team. However a bit expensive.

The agents did well! I am satisfied with the outcome