Customer Ratings & Reviews

4 stars for good work the timing was off that’s why the 4 stars.

Heard they did the pull up test and it was perfect

No call no show window 7am to 7pm I called the customer support line 4 times. 8am call I was told the small window hasn’t been set up yet 3pm call was told it was in transit 6pm call was on hold 30 minutes and then disconnected. See pic 7pm call was told it was in transit. I asked if it would be in transit for 4 hours and was put on hold and then disconnected 7;15pm went to store to find out it was a third party and they had an old phone number (a land line from 20 years ago)

Gregory and his partner did an outstanding job, very Satisfied

I love the mount it makes my room look so much better!

They were super professional and they answered all my questions

The two techs that showed up were totally inept. They flatly refused to install the TV on the wall and wouldn't listen to my instructions. They said they only had 30 minutes allotted to the job and that my TV could not be mounted. Despite my protests the tech attached the legs and left my 65 inch TV on my brand new dresser. He threw his tools around on the dresser with me cringing each time he did so. He left a huge hole in my wall and scratched my expensive dresser with his carelessness. I tried repeatedly to speak to someone at Best Buy but kept getting the run around. I was told that I couldn't get a refund until the end of the day and the status of the job was reported. End of day they classified the job as 'completed' which was a complete lie. 30 minutes? I paid for expert installation and did not get it at all. This experience was nothing like the previous two wall mounts done for me. The tech was rushed, rude, and careless with his tools he kept slamming on my new dresser. Never again. I am beyond frustrated that I didn't get what I paid for.

Professional service but the TV is crooked as seen in the picture.

Geek squad did a great job and I couldn’t be happier, 2 thumbs up

pretty neat and professional guys, well explained to set up the tv as well!

Agent connected everything but left little to no cable management

Geek squad did an excellent job and were friendly and courteous

The team that came to setup was fast and friendly.

I love my new TV and all of the apps that come along with it

Absolutely the worst experience I’ve ever had with an installation. They use 3rd party Verizon techs that didn’t complete the job before rushing off to the next appointment. I called their supervisor and he was irritated I called him and promised Carl would return before t Hugh e end of the day. He told me he couldn’t inconvenience the other customers to come back to complete my install. They left trash they would suppose to take with them. I had to complete the work I paid BestBuy almost $300 to do!! Geek Squad doesn’t do this work, it’s all contracted out to wools that have no experience in setting up the tv. Don’t buy this service!!!

The crew was fast,friendly, and hung the t.v. in record time

The agent did not really have all of the tools needed to mount my TV correctly and now it leans over and I have to use something behind it to have the tv level. He also broke the cover that hides the wires and had to use tie straps to keep it on. See below pictures.

Agents were knowledgeable and professional. Were finished quickly.

They do it so fast they make more holes than normal because they make a mistake they drill 3 extra hole and the TV is not center and they did it so fast though.

The first try the guy couldn’t mount it, showed up alone and it was an 83” tv, he tried to charge me $120 extra even though I was told at Best Buy when purchased it was completely covered. The second try after rescheduling, the new guy showed up alone as well to mount an 83” tv (impossible as the tv is much too large to lift alone), then didn’t know how to open the box and tipped the tv over by lifting the cardboard box over the tv instead of releasing the side locks (luckily I was standing on the side and grabbed the tv before it hit the floor), he was also preparing to drill holes and use hole anchors for brick after I told him several times it was wood completely behind it (you don’t use anchors for wood as they could pull out from the wall since the tv is so heavy), wouldn’t align the tv like I had requested and eventually got upset after I repeatedly asked him to and said he wasn’t comfortable mounting the tv (I had already stated before any of this if it was too much of an ask that he didn’t have to mount the tv and I would reschedule it wasn’t an issue or personal). The first try I didn’t have properly spaced studs for the tv mount so I fixed the spacing and rescheduled so it was his fault it couldn’t be mounted but the charge was not correct. The second try I only requested that the mounting stencil that came with the tv be used as I wanted to visually see where it was going to sit so if there was any adjustment I could do it before mounting it. Afterwards I didn’t trust for a third attempt and mounted the tv myself and saw that from the marks from the measurement of the second mount guy it was gonna be off by more than 1” and would not have centered on the wall as the mount does have that much alignment mobility as the holes only had .5” at most for variance so would have been off. I am glad I mounted it myself as it is how I wanted and meets my expectations. Wish I never paid for the mount def not worth it and they really just try to throw the tv on the wall and go to next job. I understand they are paid by the job and not the hour but really affects customer care. So honestly should even be one star but def a lesson learned and will never get this service again.