Customer Ratings & Reviews

I paid to have my TV hung by Best Buy to minimize the damage to my brand new wall. The first crew that showed up hung the TV off center and 6 inches lower than I had asked. When I complained to the technician a second team was sent and when we took the TV down I realized the first team had actually tried twice to hang the TV making 16 extra holes in the wall. The second technician then measured from the wrong pencil mark and hung the TV 6inches too high. At that point the TV could only be moved down 3 inches without revealing any of the 24 extra holes drilled in the wall. It cost $500 to fix the wall so now I’m out $750 and my TV isn’t hanging,

They were super professional and they answered all my questions

pretty neat and professional guys, well explained to set up the tv as well!

4 stars for good work the timing was off that’s why the 4 stars.

I love the mount it makes my room look so much better!

Geek squad did a great job and I couldn’t be happier, 2 thumbs up

Geek squad did an excellent job and were friendly and courteous

The team that came to setup was fast and friendly.

Professional service but the TV is crooked as seen in the picture.

Agent connected everything but left little to no cable management

I love my new TV and all of the apps that come along with it

I recently used Best Buy’s TV setup and mounting service, which costs $249 for delivery and wall mounting. However, I was disappointed with the overall service. It appears that the actual installation is carried out by a third-party contractor and bad communication between them and Best Buy, which may explain the low level of service provided. While the installation itself was completed, several issues arose. Many additional services—such as cable management or proper alignment—were not included and came with extra charges, despite initial impressions from Best Buy’s promises. Furthermore, the installers did not clean up the mess left behind from drilling, which was something I had expected as part of the service. For those considering this option, I would suggest exploring alternatives. Many specialized installation companies offer similar services at a significantly lower price, often for two-thirds or even half of what Best Buy charges, with potentially better customer care.

The crew was fast,friendly, and hung the t.v. in record time

The agent did not really have all of the tools needed to mount my TV correctly and now it leans over and I have to use something behind it to have the tv level. He also broke the cover that hides the wires and had to use tie straps to keep it on. See below pictures.

The two techs that showed up were totally inept. They flatly refused to install the TV on the wall and wouldn't listen to my instructions. They said they only had 30 minutes allotted to the job and that my TV could not be mounted. Despite my protests the tech attached the legs and left my 65 inch TV on my brand new dresser. He threw his tools around on the dresser with me cringing each time he did so. He left a huge hole in my wall and scratched my expensive dresser with his carelessness. I tried repeatedly to speak to someone at Best Buy but kept getting the run around. I was told that I couldn't get a refund until the end of the day and the status of the job was reported. End of day they classified the job as 'completed' which was a complete lie. 30 minutes? I paid for expert installation and did not get it at all. This experience was nothing like the previous two wall mounts done for me. The tech was rushed, rude, and careless with his tools he kept slamming on my new dresser. Never again. I am beyond frustrated that I didn't get what I paid for.

Agents were knowledgeable and professional. Were finished quickly.

Ill start by they Left parts off of the mount and threw them away a bolt in bracket was not secured to tv just hanging in mount not attached asked them to put tv 6 inches above shelf so game system and sound bar would fit under mounted it 3 inches from shelf they threw away all extra parts to sonos mount so I cant put screw that fits in and attach my tv to mount refused to run hdmi cords or electric cords said it was a extra charge and I would need to purchase a kit from best buy first even though i had a kit from amazon and I would need to reschedule a install package again.. bad business all around

WOW great work it looks great and my wife I very happy.

Agent had great personality. Also great salesman. Convinced spouse to add on sound bar (SB) mount. Big mistake. TV mount installation was OK. Was planning to set the sound bar on a shelf below TV and run optical cable to it though the wall (existing channel used for HDMI to cable box). Agent told spouse use of sound bar mount would keep cable to sound bar out of sight - well, the wall channel also keeps cable out of sight. Now, while installing the SB mount the LG optical cable was crushed between the mount & TV mount (both mounts Rocketfish). So, optical connection didn't work. Agent told spouse "some LG TV models don't work with some LG sound bars." The sound bar and TV were purchased as a package deal recommend by Best Buy. So, the agent sold spouse HDMI cable to bypass optical problem (cable agent crushed). I'm hoping to return the SB mount and use an optical cable (through the wall) to SB on shelf. Challenge is agent took all the "extra" hardware for mounting TV so I don't know how to get around the spacers needed to just attach TV to TV mount only. I won't be using Geek Squad for future installs - I'll a friend to help me lift the set next time. Save a lot of aggravation and unnecessary expense. Oh, the SB mount doesn't hold SB in place, looks cheap and gets in way of adjusting TV. Oh, if there were any installation instructions for either SB or TV mount, those are gone with the agent, as well.

Very comfortable moving the tv and very stable!!!!