Customer Ratings & Reviews

Bottom line, the installer didn’t read the directions for the TV wall mount, and damaged my $2,000 TV. See the attached pictures. The men that came were polite. Unfortunately, the were not familiar with the TV mount they were sent to install. They did not read the directions, because they put the mount on the TV crookedly, and he kept tightening the screw he said would level the TV. Turns out he was turning the wrong screw! I was ready to send the TV and the mount back to the store. I should have, but I let them leave it because I could have my contractor work on it. When the contractor pointed out the damage, I took pictures. The contractor made it right. When I called customer service, I got quite the run around. I hope a supervisor will call me back as promised.

Paid for premium mounting to hide tv cables. It's extra now to hide them.

I have made 3 appointments and still have not had someone come out and install my wire cover on my tv.I have had two other tv’s installed with professionalism. But this last installation has been a serious problem.

Best Buy sent over contracted installers who spent more time on the phone trying to charge me more for mounting my TV over the fireplace when it was already scheduled and billed correctly for an over the fireplace mount setup. They left the TV adjusted too high and when I asked them to lower the height they told me they couldn’t. I had the mount instructions and adjusted it myself proving them wrong

Didn't get the notification that they were on their way until they were pulling out of my drive way. They installed my mount backwards blocking me from adding additional things to my mount without taking the tv back off the mount. Kind of defeats the purpose of paying someone to do it for you if they aren't going to do it correctly. The directions how to properly install the mount were available to them and are pictured below. As you can see in the directions all the bracket holes are supposed to be visible when looking at the back of the tv. As you can see by the back of my tv they are not. Instead they were way to concerned in trying to sell me a different mount as i had purchased a full range mount due to i have a lot of available viewing zones from my living room. Instead they wanted to put a stationary one in.

I have wires hanging in my wall. The gentleman did not come equipped to cover them very dissatisfied with your service. I will be discontinuing the total tech service next year, not a value at all.

What a joke! Send two 18 yo kids with a rented truck, no ladder, limited tools. They tell my wife to stand in front of the TV in case it falls off the mount! Hang the TV too low so the mount won’t collapse without hitting my fireplace mantle and stuck away from the wall 18 inches. We asked them just to take the TV off the mount so that I could reinstall it myself correctly and they refused. They said the work order was done and promptly left. I had to remove the TV myself, move the mount and reinstall the TV all after paying for the installation. Makes me want to never use Best Buy again!

I’m very disappointed in the service related to the installation. The installation was on 1/11. Mounting the LG 86” tv to the wall. The TV was damaged when taking out of the box. But the installers mounted onto the bracket, then realized it had a crack in it. Told me to call for an exchange, and did not take the damaged tv. I spent one week calling the tool tech support everyday asking to exchange. I spoke to 9 different customer service people for one week. No one able to figure out, and telling me it will be resolved in 24 hours later. Finally, one week later, I was able to get an exchange and the new tv was delivered and installed. Worst customer service experience of my life.

I paid 200 bucks for installing the tv mount and tv. As you can clearly see they hung it to low and not centered. The guys seemed like they were in a hurry. I think they used old holes that had been patched without considering it wasn’t centered or High enough. I also think he hung it more to the right because of the outlet when if he knew what he was doing it’s called and extension cord. Totally disappointed. Will never use that service again.

Unfortunately, the Geek Squad team has unnecessarily created an additional hole and outlet in my wall, due to mounting the television only a few inches to the right of an existing wall outlet. This also has a white cord going between the now two holes/outlets, that are literally next to one another below the television. This looks terrible, was unnecessary, and I will need to now pay to have someone come to fix this entire project they have completed. Very unhappy.

Friendly service but the technicians didn’t hook up my PS5 to the correct hdmi port on the LG TV. The documents says that the hdmi 3 and 4 or the only hdmi2.1 ports and I requested for it to be installed on the hdmi 2.1. Also the T.V was updated to the latest firmware.

Cable box was left on the floor, electrical outlet was used with an extension cord. I had a cable installer and electrician do the job right and hide all the wires. Sales person said the wires would be behind TV, but not the case with Geek squad. I was Charged $50 for an electrical kit that was not needed. $800 sound bar was installed directly under TV and speakers that are to bounce off ceiling do not function properly. Poor job.$200 labor to install TV, $50 labor to install sound bar plus $50 for kit not needed. Would not recommend Geek Sqaud.

Worst ever installation. $200 for total tech service, which I was told included free installation and then they charged another $293 when they go to our house. They covered on hole with a white plate and left 3 others and scratched the molding around the TV.

The cable isn’t concealed, Best Buy tells you about concealing cable but that isn’t the case. The installer tells you power cable can’t be concealed.

After the free consultation, the Geek Squad came to install a soundbar on my 65” tv. The mount was installed, the soundbar put on and then it wouldn’t fit in the space. I was told the only way to fix it was to put 2x4s on the studs and get a new arm for the tv. I reached out to someone else who corrected the problem easily.

I had to work an emergency shift so I was not available when the TV was mounted. I was poking forward to coming home after a long and stressful day at work and jumping into bed and watch TV And just relax. I figured they would take into consideration how elevated my bed is and mount the TV in respectS to it. Unfortunately, that was not the case. The TV was mounted too low, I cannot see a good portion of the bottom half of what I’m watching, especially the closed captions. I initially bought a 360 swivel mount for the sole reason of mounting it high in respect to my bed being elevated, if it was mounted too high there is a simple solution: tilting the tv downward . But there is no solution to a low mount.

The mount I purchased does not allow me to install anything without removing my 86 inch TV off the wall. I called and asked if I purchased a new mount from bestbuy if they would install it and I was told not without another $200 charge. This will be my last time going with total tech or a bestbuy install. For anyone that thinks I’m an idiot for not checking, when was the last time you had a mounted tv with no access to any inputs.

My TV was mounted too low on my wall. I need to schedule a re-installment for my 75' inch TV. 1st appointment was on Saturday 5/21/22.

Didn’t mount the box underneath right, amd its not certered it has a tilt.

GeekSquad needs to learn how to mount a large TV above a fireplace without damaging the mantle. I've already filed a claim and contacted contractors for quotes. Mantle has to be replaced and wall painted. This means the TV has to come down and get remounted after the wall is repaired from where the mantle has to be removed. BB GeekSquad: Next time be sure your installers meet the qualifications for being able to lift a 75" TV over their head and not use a household fixture as leverage.