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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 920 Showing 18,381-18,400 of 38,693 reviews
  • Rated 5 out of 5 stars

    Great customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer set up my tv and tv mount and gave me a crash course in how to use it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome job great installation on my tv did wonderful job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not really full service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appointment time was from 8 a.m. to 12 noon. The technician showed up very close to noon and was here for approximately two hours. I was placing the new TV across the room from where the old TV was situated so I purchased extra coaxial cable for the technician to easily connect to the new location. My issue is that the technician didn't have the equipment to trim the cable to the proper length. So now I have about five extra feet of coax cable coiled up. When I asked about trimming the cable he says he doesn't have the equipment to do that. He said it requires a tool that you spin around the cable to cut it to the proper length and expose the end and an additional tool that you need to punch the connector into the cable. So now... apparently I'll have to now purchase these tools or find someone else to come out and trim this to the proper length. To me, for $200, this should be part of the installation service. Disappointing.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate that you took the initiative to share this with us. Our goal is to make your TV set up and mounting as stress-free as possible, so we appreciate you letting us know where we fell short with your install. While we don't have those tools at this time, we'll take this feedback under review for ways we could possibly do better with future installs.

  • Rated 5 out of 5 stars

    installed by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service both at the store and with the installation

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv was big

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv went over nicely but found that the next day the geeks jacked up my wall, love the instal but not the lack of honesty.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great time with the installers. Easy install! Works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing 65" TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 Geek Squad reps did an excellent job removing and hauling away my old TV and mounting and connected the new unit. They were efficient and courteous and did a great job cleaning up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the ease of the setup and the helpful advice. Good job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service. The TV installation was very fast and very information.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mounted perfect and looks good!! Perfect TV!! Good service!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and quick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean and quick installation. Would have them install again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV was installed quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent mounted my tv and set up all my devices and hid all of the wires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quickly and professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians professionally and swiftly mounted my TV and connected my devices. It left me impressed and satisfied. I'd definitely rehire them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You guys are it professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not work the price of $200 for a job that I could of done

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Flat TV installment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came were excellent the job looks great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geeks mounted my tv, sound bar, and 2 shelf unit. They got me set up with my Apple TV. No complaints.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service a lot of knowledge and friendly persons

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great job guys they know there stuff thank you very much .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assistant me for all are needs.Answered all questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional, very helpful I recommend that my friends use the geek squad

    I would recommend this to a friend