Customer Ratings & Reviews

Speedy and informative. Will use this service again

very professional knowledgeable team courteous on time

Ordered service online. Had to contact customer service because the system placed a maintenance program on my order. Charges were to be reversed, have not ! Service was charged to another credit card. Online orders are clumsy and force the maintenance program. I have disputed the initial online charge and I would appreciate your response to resolve the overcharge. Thanks

I don’t understand a lot of technical stuff. I did my best to order and pay for a wall of t and installation. The kind man came out and mounted the TV. But I wanted the cords, wired, cables to be hidden in the wall He said I didn’t ask fir that. I may have not. He asked if I was a geek squad member. I didn’t know. Turns out I am. I paid the membership. What was frustrating was he wouldn’t or couldn’t look me up in the data base. He refused to put the cables in the wall. He was there to only mount the TV. That’s it. Ok but what poor professionalism. Best Buy needs to fix the glitch If a customer like me didn’t order exactly to the nut and bolt your Geek squad should have everything needed on the truck. I asked. The kind man said he doesn’t carry extra parts. I would have gladly paid for the extra service. Best Buy lost out. How many other customers have lost out of what they needed. Geek squad needs to be more customer friendly Huge loss

Outstanding job. It really looks great. I would certainly recommend Best Buy for future work.

Crystal and Justin were great! We just moved into our house and we were still trying to settle in. They were accommodating and very knowledgeable. Since we couldn't put the TV exactly where we wanted, they were great at problem solving the issue to ensure we were happy with the placement. Great team and conversation.

Wanted to change locations of my TV. This was done quickly and professionaly.

The agents that installed my new tv were very professional and knowledgeable. They were very polite and made sure all my questions were answered,in fact they had more things to share with me than I new were available

The employee were awesome while installing the tv and all the equipment

After it was discovered the sales agent ordered the wrong set up options, the Geek Squad assisted me all they could in the time frame that was set up for the appointment. It was supposed to be set up as an installation of all the equipment I purchased, not just the basic TV mounting. The guys helped me coordinate all of the pieces and a little of the electronics. They were great! The overall experience, not so much.

The Agent was very knowledgeable and Nice. Works great, and quick.

Completed the job fast and were very knowledgeable

Applied and installed in a way where you wont worry due to great job ethic

The agents mounted my TV and had it working in no time.

Couldn't have asked two better techs. Were very happy with all service & installation.

Justin did a great job ensuring our installation was done the right way. When I did not have the right materials for what we wanted, he found it at a local BestBuy and came back. Better to get it done right! Outstanding service and support.

This was the first thing that was installed when the Geek Squad arrived...they mounted the television once the mount was on the wall and then proceeded to install the rest of the equipment. They managed all the cables and left the space looking 100% better than when they arrived!

Great service and great service to all of the staff

Awesome professional installation. Thanks Geek Squad.

Professional and knowledgeable geek squad. I felt like I was in good hands. +++++