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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 962 Showing 19,221-19,240 of 38,693 reviews
  • Rated 5 out of 5 stars

    TV Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad guy did a great job installing a TV on our screened porch. This was not an easy install and he was able to get it done with little trouble. Very courteous and arrived o time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall outstanding job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Travyon did a magnificent job with the installation. Got everything set up and connected. Was professional, personable, and did an overall outstanding job. He is a great asset to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of tv mount

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad installed tv mount. Fast and friendly service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Efficient install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They took care of the product and cared for the home. They communicated when they'll arrive and did not rush installing. They made sure the product was setup before leaving as well. Great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with the installation the television is and good place

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy repeat customer!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a 65" tv and wall mount to be installed in my livingroom. The team who came to install it were polite and quick! They demonstrated how everything worked and even set up my apps on the new tv. I have ALWAYS gotten great service from the Geek Squad. I never hesitate to recommend them to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV quickly and connected all devices.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    TV mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came out did a good job of hanging the TV on the wall. I thought he would do more of going over the TV features and making sure my Direct TV was at its best picture level. I had figure it out myself later. I felt like the installer was in a rush. This was a lot of money just for a TV mount only. And then he charged us an additional $40 to just put on a sound bar. A little steep of price paid for the service in my opinion. The best value was the haul away of my old TV for $15. Not overly impressed with the Geek Squad service on this one. Could have hired a handyman for a lot less just to hang a TV wall mount. Next time I'll just get the delivery and haul away option and save myself a lot of money and figure out the TV features and correct picture quality on my own, like I did this time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing my TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fantastic job. She really knew her job and pointed out considerations to better position the TV in the available space

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad 65” Tv Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding job caring and involved installation with great detail , cleanliness and precision . Thrilled with the job .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new Samsung TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and pleasant to interact with. He was very knowledgeable and answered all questions with no hesitation. I would definately request him for future purchases and/or installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brian was amazing. Brilliant, efficient, neat and educational

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was competent and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents came on time as scheduled and were professional, efficient and courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV professionally and addressed all of my questions!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A little frustrating but they resolved it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two TVs and scheduled them to be installed at two different locations. In hindsight I should have insisted the TVs to be rung up on separate transactions bc it was a nightmare for the geek squad. I had to spend over an hour sorting it out with geek squad transferring me here and there and that was frustrating. Finally the manager called and took care of me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    "TV WALL MOUNTING"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was very pleasant and professional. They answered many questions and concerns about install. I will definitely be getting more work done by the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    John S.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was very good.. polite and knowledgeable. !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This team was outstanding! They were professional with excellent product knowledge. Great customer interaction! They did not forget to put on shoe covers and cleaned up afterwards.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents who installed and mounted our new TV were outstanding! Extremely friendly and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers did an awesome job!! Would highly recommend to friends!

    I would recommend this to a friend