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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 974 Showing 19,461-19,480 of 38,693 reviews
  • Rated 5 out of 5 stars

    Very helpful!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They explained things well to us. They were very efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    round 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    he could not connect all devices because we did not have the correct cable box from from our cable supplier

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Depends on the tech...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate the service that is provided but with regards to the techs, it depends on whom you get. They are willing to help but don’t necessarily set up the product so that you don’t have issues. I’ve had to call numerous times to have a phone representative tell me how to correct the problem and it’s still not fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The isntall crew did a great job and were very quick and effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was excellent, glad I spent the extra money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an easy mount as it was on a regular wall with no challenges

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV not working. Screen was frozen.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two young service techs were the very best at solving an ongoing problem, and they "set up" TV as it should have been when I purchased TV. That man said he didn't know how. So, I did my best to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expert Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expertly installed all home theater upgrade items without a hitch.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected it to devices. they were very courteous and delivered a lot of information about how to operate my AV systems. Good guys and good work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and efficient installation, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid and installed quick

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job, very efficient and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed 55” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Technician arrived on time and took care of your needs. He was very professional and provided great customer service. He ensured the area was clean prior to leaving and made sure all questions were answered. Great service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and quick with getting the tv mounted and set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2 Geek Squad installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very good and knowledgeable good job taking care of setting up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems very sturdy.Mounts easily to wall. Meets our needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that came did a great job installing the tv and they were fast

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good and friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two techs moved the current and completely set up the new tv. Both were friendly, informative and neat.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ease of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once it was installed by a third party installer, it was easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad made it look easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did a great job setting up and mounting my big screen TV They answered all my questions and showed me how to use the remote and features. I am glad I spent the money to have them install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lakewood Geek Squad always solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were very knowledgable. We had a hiccup or two and one went to the Best Buy to get what was needed. They also returned a second time a few days later to make adjustments.

    I would recommend this to a friend