Customer Ratings & Reviews

I had purchased a new Toshiba Fire TV. We decided to watch a movie with our surround sound and found that 2 of our speakers wete not working. The Geek Squad quickly discoverd the issue, resolved it, made sure I knew what was fixed, and tested the unit with a small review of the movie that we had originally not been able to watch. They told me how to fix the problem if it ever happened again. I had 2 GREAT EXPERIENCES with the Geek Squad on this unit. Plus a Service Rep that made sure my whole purchase was corrected. Thank you Best Buy and Geek Squad for taking excellent care of us with this purchase. We are very pleased with our 75" TV and now with the surround sound corrected we have a phenomenal theater experience, every day.

The Geek Squad is the best!!! Have had my account with them for a little bit now, and they are professional and knowledgeable enough to fix anything! And the young lady who mounted our new tv was great! She knew exactly what to do and we truly like the fact that she even cleaned up the area where she was working!

I can’t recommend geek squad enough for the fast and efficient job they did installing the wall mount and tv. They were extremely knowledgeable and considerate when asking about placements and recommendations

The 2 Geek Sqaud experts arrived promptly and were very professional! They quaintly installed the wall mount and TV. They even set up the picture and volume settings and made the remote universal for us. Highly recommend! The GS agents were knowledgeable and answered all of our questions and with such kindness! They took all packaging with them and didn’t leave a speck of dust behind! Both husband and wife thrilled with the service!

The technicians were absolutely amazing they came in my home install the TV and also gave me advice about which sounds system would be better and also narrowed down some other issues I encountered during my purchase at the store but overall hands down the guys were great! Joe 1 & Joe 2 lol keep up the great work guys!

The two specialists came to set up a TV stand to raise the TV several inches so that the sound bar would no longer block the TV receptor for the remotes. They were courteous, well-mannered, expert, and careful. They assembled the new stand (which was quite complicated to do), then mounted the heavy TV on the stand. They leveled the TV. They then used a polishing cloth to clean and shine the TV, the stand, and the sound bar. They then checked that the remotes worked and showed me how to switch from live TV, to Comcast, to DVD. They cleaned up all debris left over from the stand assembly. This was COMPLETE AND OUTSTANDING SERVICE!!!!

The geek squad was great. They took down the old TV and mounted the new TV without any problems. They also were very careful with surrounding furniture and our pet cat. After mounting the TV, they took the time to show my husband how to use the remote to get the best picture and sound. I highly recommend these wonderful, competent installers. They are the reason I bought my TV from BestBuy.

Sometimes it's just better to hire a professional to do what seems like an easy task. I had the geek squad crew mount my new-ish big screen over my fireplace. They did an amazing job. They showed up right on time and completed the work timely and professionally. They were nice people too! Good job geek squad!

service was excellent and professionally installed

Highly recommend the Geek Squad, especially Ryan. The TV looks great and I have the peace of mind knowing it was installed correctly into the wall studs. Ryan took the time to explain everything before leaving. The installation is perfect. Very important because the TV is a focal point of the room.

I want to thank Dorothy and Eduardo for coming out and doing a wonderful job. They both were so professional and very knowledgeable about their job. I didn't know where I wanted the TV so Dorothy suggested a spot which was a perfect spot and at the right height. It took them less than a hour to do the job. I'm so satisfied thanks again for a job well done.

they were on time and knew what they we’re doing. Installed it perfectly

Product quality is excellent and deliver was smooth and efficient. The gentlemen that installed and mounted the Television on the wall were both professional and personable. The installation was smooth and right on the money.

The agents were very professional and helpful in setting up and mounting the TV I purchased, they even put my doubts to rest when they did such a great job mounting it on our tiled wall. I am glad that I went to route of getting Geek Squad to deliver and mount/install the TV.

Had a tricky install of a 75” frame tv on a new quartzite fireplace. The 2 Geek Squad guys did it perfectly! And they were super considerate of our home. They cleaned up after the install, vacuumed the dust and cleaned the stone. And the install price was many hundreds less than two other bids.

Your team came to my house and they were very efficient, knowledgeable and friendly. They explained the process and answered any questions I had. They took care of my TV and the installation area. Cleaned up all trash and vacumed up area on floor where all the drill dust landed. This is the second time I have used the Geek Squad to install a TV and I'm very satisfied with this service. I will definitely use them again and I recommend to all my family and friends. Thank you Geek Squad

The agents called me a few times on the day of delivery to make sure that I had everything ready for my tv install. This was for a 100 inch tv wall mounting so a pretty big deal(pun intended). A team of three agents arrived on time. Two of them unboxed my gigundous tv while the third came in to scope out the install location. They checked out the wall mount bracket that I had purchased to ensure it would work (it did) but they also had a different mount available for me to purchase in case mine was inadequate. Once we went over the details of where I wanted the tv mounted, they took measurements and mounted the wall mount bracket. The tv was installed next and ended up in perfect position. After install they spent about 30 minutes on the tv setup explaining everything to me step by step. The Geek squad was competent, professional, and courteous. After they were done, they packed up and hauled away all the boxes and packing material. The entire activity took about two hours. This service was worth well more than the $249 I paid IMO.

I purchased a 100” TV from Best Buy and installed it with the help of three family members in an existing home theater custom cabinet. I connected TV and everything worked perfectly. However I was not satisfied with my installation. I scheduled Geek Squad to remount the TV. They had to remove TV, reinstall wall mount, and reinstall TV. Fortunately the crew had an innovative TV lift that allowed them lift the 100 pound TV into place. The first attempt did not meet their standards (it was 3” off center) so they re-installed. The installation may have not been possible without the lift. Since the installers are independent contractors, I am not sure all crews have this unique lift. I would definitely inquire when scheduling.

David Rivas was the main tech from Geek Squad that helped me with my in-home set up. I purchased a new 58 in Samsung tv, an LG blue ray, 3 tv mounts, a Blink, a tv floating stand and a Ruku. David and his partner (sorry, I can't recall his name) were total life savers! They set me up with everything and also installed 2 additional tv up for me. And I couldn't be happier! They were fast, efficient, professional and great! I couldn't have asked for a better experience. Thank you so much David (and his partner in crime). You guys were awesome!!

Two guys turned up on the scheduled day with everything they needed to mount my new big TV. They also arrived earlier than the expected time slot by a few hours which was great. They brought my new TV in, took my old TV and mount down, put the new one up and even helped to set it up, plugging all my HDMI components in. They set up my TV, changing settings, removing annoying apps, ads and getting it updated. Then they checked my gaming console settings to make sure I was getting the best picture quality to match my new TV's features. The guys were polite, friendly, tidy and professional. They also both had good knowledge of the exact TV I bought and TV's in general. I can wall mount TV's myself with a little help lifting the TV at the end, but after this service, I'll never do it myself again in future. For the price and the service they provide, it's a no brainer for me. I was fortunate to get the service for free as part of my TV deal, but would gladly pay for it and would recommend it to anyone who buys a new TV from here.