Customer Ratings & Reviews

Product quality is excellent and deliver was smooth and efficient. The gentlemen that installed and mounted the Television on the wall were both professional and personable. The installation was smooth and right on the money.

This experience starts negative, but ends to my satisfaction. A 2-star experience turned 5-star. In the past, I have received excellent service from Best Buy. Over the past decade, my family has spent nearly $25,000 at Best Buy, buying and installing a full Sonos home system, 5 televisions, 4 computers, and the various miscellaneous items from head phones to cables. I was seriously disappointed when Paula, one of the store managers who is very professional and empathetic, informed me that I would not receive a full refund for my television install return. It meant $100 and I was confused. When I bought my 6th television and insisted to bring my items home with me, I was told by Andrew and Alex (both excellent with customer service) that it was best to leave it at the store so the Geek Squad could pick it up and bring it to my home to install. I agreed, but I was reluctant. I would rather have the items in my possession. If they needed to confirm what was purchased, they could always look at the order number and review the items purchased. So I told Paula I didn’t really even want them to deliver the items, but I was talked into it. She apologized saying she understood and there was really nothing she could do. She asked me to call customer care to see if there was anything they could do on their end. So I did and spoke with Erin. They should call it “Customer Scare.” By the time I hung up, I was about 6 inches shorter. How is this person in charge of customer service. As one who spent 15 years working for Marriott Corporation as a young man and providing and knowing what great service is, I can honestly say Erin could use some empathy training. Nevertheless, while I was in the middle of writing this review, my phone rang and it was Paula, 30-minutes after getting home. She said she understood my situation and in fact found a way to refund me the $100. This practically brought me to tears after receiving a lashing from Erin in Customer Scare! In very strange times, I just want to say how much I appreciate people like Paula, Andrew, and Alex for being so kind and compassionate and for understanding people and trying to do the right thing. Thank you, Paula. I really appreciate you as a human being. You are the best! Keep up the great work. Today, Best Buy kept my business!

Highly recommend the Geek Squad, especially Ryan. The TV looks great and I have the peace of mind knowing it was installed correctly into the wall studs. Ryan took the time to explain everything before leaving. The installation is perfect. Very important because the TV is a focal point of the room.

Had a tricky install of a 75” frame tv on a new quartzite fireplace. The 2 Geek Squad guys did it perfectly! And they were super considerate of our home. They cleaned up after the install, vacuumed the dust and cleaned the stone. And the install price was many hundreds less than two other bids.

The agents were very professional and helpful in setting up and mounting the TV I purchased, they even put my doubts to rest when they did such a great job mounting it on our tiled wall. I am glad that I went to route of getting Geek Squad to deliver and mount/install the TV.

The agent mounted my TV, connected it to all my devices, and checked to see that everything was working just right. He also took the time to make sure I understood how to work it for myself. He was knowledgeable, professional, and personable.

Andreas and Jimmy were fantastic. This was my first time with geek squad and my first time having a tv mounted to the wall. They were very friendly, polite and clean (even had booties for inside the house). They asked me how I wanted everything set up and put it all together for me seamlessly. They then showed me how to operate my new TV. I couldn’t ask for anything more. Jimmy and Andreas were fantastic and if I need support again with Best Buy I will definitely ask for help from the geek squad!

Phillip and his tech assistant arrived right on time to wall mount our 75” Sony television and install a sound bar and speakers. Both techs were experienced, highly knowledgeable, and respectful. It was evident from the start they wanted to do the job right. How refreshing! I’m usually uneasy when someone is in my home to do this kind of work but I had complete confidence that this team of professionals would make sure everything was done correctly. They listened to what we wanted and then meticulously assessed, made suggestions, and carefully measured to give us just that. I appreciated the care they took to configure the television to give us the best picture and sound for our room setup and the highest level of security. They programmed all remotes and even made sure the cables were bundled neatly behind our open-back cabinet. Such attention to detail is not something you typically see today. Phillip and his assistant were competent and professional from start to finish. Outstanding job guys! I am one very satisfied customer!

We had one member come to mount the TV on my bedroom wall. There were some initial problems but the installer was efficient and solved it with my satisfaction. He was kind enough to stay until the task was completed. I highly praise his help. The cost of the installation which was initially covered under my geek squad plan. I think the $250 installation was a bit excessive.

After much research/discussion, we decided to hire Best Buy to mount/install our TV on our rock fireplace. BEST SERVICE EVER!!!! Bram and Dusty were very courteous, easy to deal with and helpful. Bram went above and beyond making sure I was informed of every step of the way and to ensure my new TV looked amazing. He took extra time to manage the cords so that it was not an eyesore. He was up front and honest with me without trying to sell me everything. The install started off with a miscommunication with the pricing, which he quickly identified and and worked to resolve to my satisfaction. I truly felt he gave me all the tools to make informed decisions about my purchase/install. It is apparent Bram takes great pride in his work and ensured I was 100% happy with the install and the clean up before he left. After many terrible experiences with contractors, I had lost faith that anyone understood customer service and work ethic. KUDOS Best Buy for hiring Bram-he is worth 10 times what you are paying him!! Have already recommended he and Best Buy to several people and will continue to do so. Wouldn’t hesitate to call for service again-as long as you send Bram!!

I can't say enough about the Geek Squad they were so polite and friendly: Professional, They installed on my wall and made sure I was satisfied with the installation, The Squad then demonstrated every aspect of the operation of my new T.V. and made sure I could use it properly. I can't say enough about Best Buy are the Geek Squad.

Installation of Samsung QNC85C 75 In NEO-QLED I installation was done to perfection met all my expectations , The Geek Squad guys that showed up were courteous and polite Fabian and helper did their job cleaned up after and made sure they answered any questions I had , I had done extensive research on the Products and service that I purchased so I knew what to expect based on BB Options and the specific needs of my install In my case I took down the existing tv I had and installed it another room before they showed up that saved over $ 200 in fees

The two gentlemen that came to the house were fantastic. They were courteous, knowledgeable and very nice. They should me how to work everything. They worked very quickly! I would recommend them to everyone who buys a tv.

Scott and the other Geek Squad tech (I do not remember his name, sorry) were great. They were very professional, friendly, knowledgeable and mounted the TV without any issues. They worked fast and efficiently. They cleaned up after themselves after their work and left the space as they originally found it. I was very pleased with my experience with Scott and highly recommend him for any tech-related work.

The delivery and installation of my new TV was excellent. Best Buy assigned Wesley Tautala of Mount Up, an outside contractor, to do the job, and he wowed me with his professionalism, knowledge, courtesy and friendliness. Wesley efficiently installed my TV and sound bar without a wrinkle. He knew what he was doing, and I so appreciated this. Thank you Best Buy for sending me Wesley.

The techs were very professional, helpful and gave incredible guidance on best options when we faced a challenge when mounting it. They were prepared for extras we needed and had a great attitude. They stayed longer than expected in order to get the job done right! I really appreciated that!

These guys were just great installing my new 8k tv on a wall mount. They were personable, polite, and efficient. They answered all my questions and picked up after themselves. This just made for a quick hassle free install. Couldn't be happier!

The first installation was by a BB third party ‘partner,’ BB needs to vet them better; they may be good for delivery but need some training in product handling and setup. The follow-up visit by actual Geek Squad members was an entirely different experience; they were professional, knowledgeable, and efficient.

This was a replacement install of a 55" LG that had problems since installation. This time, I WAS kept up to date on estimated arrival time, and the installers were very prompt. They were courteous, professional, and very efficient in getting everything set up. This Geek squad experience was MUCH better than the original experience .

i highly recommend this service. They were quick and knowledgeable and made sure everything was working correctly when they left. Even helped me with a problem i was having with one of my other tvs in the house. Later that week i realized my ipad was not connecting airplay to the new tv. They came out right away and tried to solve the issue but it turns out it is a software glitch in the new Samsung. Jeff suggested i buy a Roku... he delivered it and installed that night after 7:30pm on his way home from work. No problems since. Thanks Jeff.