Customer Ratings & Reviews

Hello Harjohn, We’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. If you’d like any assistance adjusting these settings, our customer support team would love to help you at 1-855-833-3221

Hello CoolGuy1, thank you for your feedback. From your lower score it looks like there are a couple things you did not like. We would love to know what we could change to improve the television or user experience. If you could update your review or call us with that information we would appreciate it.

Hello Tracy, At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, you can reach them at 877-878-4946.

Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award-winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us and gave us the opportunity to correct this unfortunate situation.

Hi Jro125, At VIZIO we pride ourselves on our highly rated picture quality. To make sure you’re getting the most out of you VIZIO TV, we’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also individually adjust your picture settings in the menu. For brighter rooms try using the ‘Calibrated’ setting, for darker rooms try ‘Calibrated Dark’. If you’d like any assistance adjusting these settings, our customer support team would love to help you dial in the TV to your preference, You can reach us at 1-855-833-3221

Gadget Guru. At VIZIO we pride ourselves on our high quality products. Unfortunately, in the electronics industry there's always the small potential for a product to fail. We do offer a 1 year warranty on all parts and labor for situations like this. We have agents available on support.VIZIO.com, just choose 'contact us'. If you'd rather, you can also request service without speaking to anyone by choosing 'Self Service'. We'd appreciate the chance to get you a working model, and restore your faith in our brand.

Hello Sunshyne, Defects like this are extremely rare. In the event that an issue does happen, VIZIO strives to provide our customers with the award winning service and support to ensure issues are handled as quickly and easily as possible. We appreciate that you reached out to us, and gave us the opportunity to correct this unfortunate situation. Please reach out to our customer support again so that we can look into why this service may have taken as long as it did as we generally have a time from of 7-10 business days.

Hello Dgee, As televisions continue to have larger screens with thinner profiles and sleeker bezels, there is less room for large speakers. To help get the best audio quality out of your VIZIO televisions speakers, we’ve included settings like DTS Studio Sound to provide the highest performance possible, while maintaining the thin, sleek, bezel-less profile of your television. Also, your television should not turn itself off unless a CEC, remote or voice command is being sent to it. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hello ash123x, in general our televisions are rated very highly for our picture quality. Sorry you did not have the same experience with your television purchase. If you decide to purchase a VIZIO product in the future and have any questions or concerns please reach out to our customer support.

Hello James, Defects like this are extremely rare. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.

Hello Booca36, We’d recommend making sure your devices are connected with an HDMI cable, and are set to broadcast in 4K (2160p) or Full HD (1080p). You can also adjust your picture settings in the menu, If you like any assist with that please contact us at 1-855-833-3221

Hi Deedee, Our apologies that your TV didn't come with the stand legs. If you purchased it from a 3rd party re seller, it's possible that something happened to remove the stand legs that was outside of our control. That being said, if you could contact our customer service team at 855-833-3221 we'd be happy to see if we can get you the stand legs sent out.

Hi Plumber1, At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. Would really love to get any specific details you could offer on how to improve your'e experience. You can reach our tech support at 1-855-833-3221

Hello MARC, you should not have to reset your television once it is set up. We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you. When you have a free moment, they’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.