Customer Ratings & Reviews
- Model:
- V655-G9
- SKU:
- 6366510
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.3 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the 65" Class V-Series LED 4K UHD Smart VIZIO SmartCast TV as having great picture quality and being easy to set up. They appreciate the affordability of the TV and the variety of apps available. However, some customers have experienced reliability issues, such as occasional connectivity problems with soundbars.
This summary was generated by AI based on customer reviews.
Quality is great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have Vizio all in my house. I’m glad I added this to my collection
I would recommend this to a friendLove It
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv makes not wanna leave my living room it’s a good tv to have
I would recommend this to a friendGreat TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV I always tell people to get a Vizio when purchasing a TV
I would recommend this to a friendExcellent TV for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, fast processor, lots of free tv streaming options
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV and entertainment box for me. Retired coach operator.
I would recommend this to a friendPicture is great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv has an amazing look to it. Vibrant colors and sound
I would recommend this to a friendHappy happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5 star excellent would recommend to family and friends
I would recommend this to a friendRenny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent gaming as well as movie watching television.
I would recommend this to a friendGood tv, bad update
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3 stars only because I had to return it, after the update, the tv won’t back on. Was unable to get a replacement.
I would recommend this to a friendpiece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this product. At least from best buy. It started hang after 20 days of purchase. I called best buy they said my warranty period of 15 days gone. and i did not have additional warranty. when you do not buy warranty best buy send you a crap.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Thapa, At VIZIO, we’re constantly striving to improve our products and deliver a world class viewing experience to our customers. We appreciate that you took the time to review our product- and would really love to get any specific details you could offer on how to improve that experience. You can reach our tech support agents at 1-855-833-3221.
Cuts out at low volume points
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At low volume points of a move or tv show ot shuts down for a second, thinking there will be a firmware upgrade in the near future that resolves it.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .VIZIO is committed to making sure you have the best viewing experience possible. Based on your description of the problem, we’d really love you to speak with our customer service team. They’ve got a few questions about the devices you have connected, and what kind of content you’re watching. They’re available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Great if you dont want a smart tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has problems connecting with Amazon Alexa, it began to work in the beginning.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Courtlyn, We’d really love the opportunity to have our tech support team run through some troubleshooting steps to see if we can get the TV up and running for you with Amazon Alexa, When have a free moment please call us at 1-855-833-3221
Bad experience
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 televisions one didn't have a remote and the other one had a broken screen upon taking it out of the box. I tried to explain to the staff but they said I waited longer than 2 days to return the item. I argued that I didn't open until father's day as it was a father's day gift and I'd just purchased it the Sunday prior with receipt in hand. It didn't go well at all no discount no empathy no sympathy.
No, I would not recommend this to a friendNever shopping at Best Buy !!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a 65 inch Vizio tv online. When I got the tv I opened my box and plugged the tv up and it was broke. This tv was 498 after taxes and no could help me everyone was being rude When I took it back the next day. I work hard everyday I’m a essential worker I work at CHKD CHILDREN OF THE KINGS DAUGHTERS HOSPITAL.. 12 hours shifts and I also have a 2 second job talking care the elderly. I help people everyday with there daily activities and for this to happen to me was the worst I will never in my life shop at Best Buy WALMART WOULD NEVER DO THIS TO THEIR CUSTOMERS!!!
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We're sorry to hear that your TV was damaged out of the box. We take pride in our packaging and it exceeds industry packaging certifications to avoid situations like this. Incidents of damage while the TV is inside of the box are extremely rare. We’ve also specifically engineered our packaging to limit potential damage during unboxing and setup. To limit any potential damage while transporting or unboxing the product, we’d recommend watching our unboxing videos at https://youtu.be/x3u7gLUgW5w
Bad for beginners
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Navigating this TV is complicated. Can’t download Apps. Won’t even let me get Disney plus. Picture is ok but it’s definitely not what expected. My daughters TCL has all the options and was simple to install and use right away.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Daisy. We design our products to be simple and intuitive. If you press the Home key in the center of your remote, the TV will display all of the available apps. Disney+ should be one of the first apps listed. If that's not what you're seeing, please give us a call at 1 (855) 833-3221 so we can help you out.
Not worth its price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality isn’t satisfying Plus it takes ages to connect to my iPhone, sometimes I have to switch it on and off more than 10X for it to connect to my phone videos. So much for a smart Tv ...
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .We would like to help with your issue. Please call vizio support at 855-833-3221 and one of our support specialists will gladly assist you and determine what the issue is so you can enjoy your VIZIO product.
Not worth the money....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen/images on this TV is literally like watching a cell phone video from 2006..I am flabbergasted. The display screens that I've seen from VIZIO tvs in stores, have always looked immaculate. I may have some type of defective TV because the quality is SO POOR. I have a low end ONN TV ("58) that was less than half of what I paid for this and it's 10 times better quality.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hello Elise,
This certainly is not the typical experience for our customers. I hope you will give us a chance to walk through some troubleshooting steps to see if we can help get this resolved. When you have a free moment, we are available through text message, chat, or over the phone. Just go to support.VIZIO.com and click on ‘Contact Us’.
Horrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV, took it home, took out of box and screen is cracked. Took back to Best Buy and manager at store would not take it back. Working with credit card company now to get refunded.
No, I would not recommend this to a friendBroken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unpackaged this and it was broken, I am not sure if that’s a fair rating because I never was about to turn the tv on but for the hassle of returning and having to spent more money in a different tv because they were out of this one it’s getting one star.
No, I would not recommend this to a friendBrand response from VIZIOEntertainmentExpert
Posted .Hi Monday, VIZIO is committed to making sure that our televisions meet and exceed industry packaging certifications to avoid situations like this. Incidents of damage while the TV is inside of the box are extremely rare. We’ve also specifically engineered our packaging to limit potential damage during unboxing and setup. To limit any potential damage while transporting or unboxing the product, we’d recommend watching our unboxing videos at https://youtu.be/x3u7gLUgW5w
would not set up smart cast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return two of these TV's. Obviously had a problem with software updates. Would have a blank home screen and could only bring up Netflix from the preset remote button. Vizio dropped the ball on this sale.
No, I would not recommend this to a friend