Customer Ratings & Reviews

Excellent quality! I am very satisfied. Highly recommend.

Excellent TV and quality! Worth every penny we paid!

Great customer service, the TV was installed but it quit working. Immediately a replacement has been scheduled and Best Buy will dis install and install the new TV at no cost.

We recently purchased this outdoor TV with mount. The service in purchasing was great and made the process so easy. We love the tv and its display. Great addition to our pool area!

Picture quality is great and fits perfect below my window.

The value of this tv is 10/10. For me, it has checked all of the boxes, especially at the price point. The colors are bright, even in the sun. It does struggle a little with showing dark colors at night, but other than that, my experience so far has been great.

Great television- perfect for our outdoor setting.

My review is more for the lack of any service I have received over the last month. I have had a broken TV now for about 4 weeks. I have been a total tech member for several years. What a waste of money! I called the total tech team and chatted with them many times over the last 4 weeks and they never do anything. Every person from customer service has apologized to me and told me they have escalated our issue to the backend team, yet nothing happens. I already pay for the total tech service, but I was also charged another $99 to get someone out to my house (that money was charged right away), yet nobody is doing anything. I'm tired of this! I have zero faith in Best Buy fixing this TV like they are supposed to. The last person that was supposed to help me just quit. Here is the email I got: Dear Christopher, We are reaching out to let you know that your order needs an update. Your appointment cannot be completed as scheduled and we would like to help you select a new appointment time. Please contact a service representative at 1-888-BESTBUY (1-888-237-8289). We're open 7 a.m to 11 p.m. Central Time, seven days a week to eschedule your appointment. Thanks for choosing Best Buy. Allan Best Buy Customer Care So, essentially, they gave up and put the responsibility on me to call them. When I did get in touch with them, I had to start all over again with my claim. So now, I was told Saturday that someone would call me from the backend team within 6 hours. It has been 2 days and still nothing. I even had to extend the protection on the TV because it ran out waiting for them to do something. I WILL ACTIVELY TELL EVERYONE I KNOW TO STAY AWAY FROM ANY BEST BUY WARRANTY PROGRAM! Your move, Best Buy.

So far it’s been great for watching baseball out on the deck in the warm weather!!

Great picture quality and easy to figure out over all a great tv for the outside deck or patio.

The TV arrived and has access to all my streaming services and it can work in temps as low as -22 degrees F up to over 120 degrees F! Wow!

New 65" Neptune Partial sun 4K HDR Outdoor Smart TV was installed this morning by Best Buy (Geek Squad) and we love the TV and the professional service we received.

Great outdoor tv & wonderful customer service from Best Buy!

Exactly what we were looking for to enjoy some porch time, can't wait for football season!

I am very pleased with the product. Would recommend to others in search of an outdoor tv.

Great color and sharpness even in the sun. Very happy with this Outdoor TV.

Installed on our huge porch. My only complaint would be that it overheats after 20-25 minutes because I live in Texas and it’s 100° outside and so I was sold because I read in the specifications that it would last up to 120degrees but it doesnt. So that means we cant watch it most of the time!

Just received my 65" outdoor TV. Quick shipping and easy setup. Looking forward to using this product.

Looking forward to movie nights this summer, football this fall, and more NBA games next season!!

I have not used the TV yet (hence the 3 stars), but the delivery was as estimated. I plan to update my review upon utilizing the TV.