Customer Ratings & Reviews
- Model:
- QN77S84FAEXZA
- SKU:
- 10926529
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
to a friend
Great TV, Terrible Customer Service Experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, the poor customer service I’ve received has completely overshadowed what is otherwise an excellent TV. I purchased the TV using a promotional discount I earned elsewhere, which is the only reason I paid less than the current website price. Just two days after my purchase, I saw the price drop significantly, yet despite being well within Best Buy’s price match window, I continue to be denied a refund with explanations like "I paid less" or "the system won’t let me." I’m not trying to cheat the system—if I hadn’t seen the price drop so significantly, I wouldn’t have an issue. But it did drop within two days of my purchase, and no one has had the courtesy to refund me the difference I earned through my own personal effort. Several representatives told me I qualified for the refund, only for my request to be declined afterward. I’ve now spoken with over seven representatives, yet nothing has been resolved. Now my return window is expiring, and it feels like no one cares. I feel cheated and overcharged. As a longtime Best Buy customer, I expected accountability and a fair resolution—not confusion, inconsistency, and unhelpful support.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Melc,
We're very sorry to hear about your experience. If there’s anything we can assist with, please don’t hesitate to call us at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV - Affordable for the size and quality. Great picture and sound quality. Really love everything about it - so happy with this purchase!
I would recommend this to a friendDon S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The OLED tv is perfect —just the older shows are very dark I guess there was less technology then
I would recommend this to a friendPerfect TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV for my husband for Christmas. He is 100% disabled and it’s mostly what he does, and this TV is so much easier for him to operate with everything right there and it alleviates a lot of stress for him. He loves it, the only issue he’s had is it isn’t loud enough for him to hear.
I would recommend this to a friendenjoy this oled
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have enjoyed this tv sound is good picture is excellent
I would recommend this to a friendLove my TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new TV. Super clear and vibrant screen! Great sound with sound bar.
I would recommend this to a friendOled tvs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of my best purchases i made at bestbuy and im always in there cant stay away
I would recommend this to a friendSamsung OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality and colors are surpassing of other TV’s at the price range. Highly recommend.
I would recommend this to a friend