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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 137 Showing 2,721-2,740 of 2,806 reviews
  • Rated 5 out of 5 stars

    Geek Squad quickly installed my sound system.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad techs Zach and Brandon were friendly and knowledgeable when reconnecting my Denon receiver to my TV sound system.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Geek Squad misdiagnosed tv installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    two of the geek squad installers came to our home and gave advise that we needed to build out our fireplace mantle in order for the pull down bracket to clear the fireplace. Bad advice. After spending $1500 to hire a contractor to professionally build a unit to hold the bracket, it was diagnosed by another geek squad installer that the build out was not NECESSARY. How and why would this happen? Incorrect information and misdiagnosed is not acceptable.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is super efficient.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my home theatre system in very short order. He systemically went from one system to another by integrating the new system with the older system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installment professionally done

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my new receiver and everything works perfectly. TV, tuner, cd, dvd player and phono all working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad connected all equipment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    geek squad was excellent in getting all items connected. They went over the usage of all items. Extremely happy with their work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were very knowledgeable and efficient. They located the problem , fixed it, retested the tv system, then made sure I knew how to use it. Tv works well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service,!!! Technician very informative and knew what he was doing. Problem solved , and other issues were fixed .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Receiver beats Bose!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The GS team showed me what my receiver can do and how to play with it. It rocks harder than my 16 year old Bose.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad knowledge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer connected my receiver and home theatre speakers. He did it with great explanations and helped us achieve a much better understanding of our entire system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Home Theatre Reinstall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a very simple reinstall. Was done quickly and correctly. Tech was friendly and answered my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad great help!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad staff are friendly and knowledgeable! The have been awesome in helping me with my TV-stereo sound system!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek squad hooked up my audio to my TV.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a delightful experience. He was so knowledgeable and very nice and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Sam and Chris

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sam and Chris did an awesome job setting the system up and organizing all the wires in the cabinet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matt of the Geek Squad Rocks!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt was fantastic help setting up the receiver, straightening and neatening existing wiring. He was wonderful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Confidence in Service.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dishwasher delivered and installed by two different teams. Both excellent, courteous and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was fabulous. My tv set up was done efficiently and quickly. I was so happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installing my DVD Player

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our DVD player installed by Caleb, Jimmy and Andrew and they were awesome and very helpful with all the functions it can do, they were the BOMB!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did an excellent job in a timely manner. He was very knowledgeable and I appreciate that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connect my Bose

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On to time service provider and will work with the situation is complete. Great service!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Rocks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noah and his did a remarkable job setting up my receiver and the Surround Sound calibration for optimal experience.

    I would recommend this to a friend