Customer Ratings & Reviews

Great teamwork, they got the job done and troubleshot what was needed.

GREAT GOING TO THEM COME BACK FINISH END OF MONTH!

Service was fast and problem corrected Service rep knew What he was doing and I had a weird set up

The agents mounted my TV and attach the receivers for the my surroundj

My AV was serviced and found to be ok except surround speakers were in op,,,,

If I could give minus 5 stars , It still wouldn’t make situation better.Best Buy charged for a service weeks away, and were supposed to send an email the day before with a time window for arrival.Didn’t get an e-mail day before so I called them at 3:30pm and they set it up for 11:30-3:30 next day.At 6am next day I get an email saying new window is between 2:30-6:30pm.Well ok I’m thinking,so we go to lunch at 11(I left phone home as I knew I’d be home way before 2:30)We get home and there are 3 messages from Adam saying they are at front door.Next message saying call before2and we can still come .I called at 1:40 and left a message saying I was home.No return call.Next message is we’ll need to reschedule appointment.Now I gotta wait another 3 weeks for next appointment. I will be going to Best Buy for a refund tomorrow. Maybe there is chaos at geek squad headquarters I don’t know but after waiting so long for appointment to have that happen day before and day OF appointment made me mad.I’ll call a reputable company this time

The agents came to my house on time set up my receiver and tested all my speakers with the microphone and made everything very neat.

Very pleasant, polite and great service. They know what they are doing. It is great to have someone you can trust with your equipment.

The team came in and knew exactly what they needed to do to program the remote. Result was that it works perfectly.

Very good service and great installers. Sooo helpful.

very helpful, connected everything, really knew his stuff

Very professional. On time and quick! Would use again.

Geek Squad is awesome. They did not stop until the job was done to my satisfaction……..and theirs.

Set up was complete in minimum time once it was started and the right folks were here.

Great service. Team was very knowledgeable and professional.

This was part of my geek squad install and they made sure everything I needed I had. Great experience

Great "Geek Squad" customer service!! Highly recommended.

We received very good assistance although the technician was unable to complete the set up of the remote.

Marcus did a great job setting up my new tv . He’s very personable and friendly.

They were great! Very professional and they happily answered all my questions.