Customer Ratings & Reviews
- SKU:
- 6433396
Customer reviews
Rating 4.5 out of 5 stars with 2806 reviews
(2,806 customer reviews)Rating by feature
- Value3.7
Rating 3.7 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use3.8
Rating 3.8 out of 5 stars
Customers are saying
Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Geek Squad no show!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Initial setup of Apple TV seems to work great until the next day when I got no signal. They rescheduled to come and fix in 2 weeks and then no showed! Customer service on the phone was zero help, they said they could reschedule again. 2 more weeks!! One month with no tv during football playoffs!! I’m going to dispute the charge with Visa
No, I would not recommend this to a friendRated 2 out of 5 stars
Receiver
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best buy didn't have the replacement quality of my previous receiver this was the best they had to install.
I would recommend this to a friendRated 1 out of 5 stars
Geek squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recommended a optical connection which I purchased, but three agents could not get my Boston surround speakers in the wall to work. They only connected my TV thru my receiver. Disappointing. The agent did tell me to make a new appointment which would require a double agent. No one followed up to date.
No, I would not recommend this to a friendRated 1 out of 5 stars
Incompetent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First I was sold the wrong receiver. I returned it, The receiver I need is a Yamaha, Best Buy has been out of stock for months . I instead purchased a Denton. I had to wait almost 2 weeks for install and instead of sending Tech installer then send appliance repairmen! Now e have to wait another ten days!!!
I would recommend this to a friendRated 1 out of 5 stars
Receiver does not connect to the other equipment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The issue was NEVER fixed. 2 different technicians came and none was able to fix it. I paid anoint $150 for nothing. Things still have to be turned on individually manually.
No, I would not recommend this to a friendRated 1 out of 5 stars
Had to call Sound Advice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tech could not solve problem, but I was still charged. I will not use Geek Squad again.
No, I would not recommend this to a friend