Customer Ratings & Reviews

They were just great. Patient, polite, professional. Even called me back (within hours) with an answer to a question that they’d had to research. Price was reasonable. Thanks a lot.

Workers had vast knowledge of issue and were able to make complete repairs in one trip. Questions asked were answered completely to everyone’s satisfaction.

The agents did a fantastic job mounting my television and receiver. I have no complaints. Everything is working fine and I am extremely happy.

Great set up. Everything worked great after it was setup. The team was very polite and they called me before coming.

The technician replaced a fried AVR with a new, later model. While he was here he convinced me to purchase new speakers also,

The guys were on time. They set up my receiver and made connections to all my other devices. They explained how to access those devices and play them.

Agent extremely helpful and very knowledgeable. Would definitely use him again.

The agent successfully installed the receiver and it worked well. He gave some incorrect advice/guidance that contradicted other direction from Best Buy.

The tech hooked up my surround sound and my devices to my tv quickly and explained thoroughly how to use everything.

The Geek Squad was very thorough in trying to solve my surrond sound issue. The problem ended up being my Xumo device and not my sound equipment.

The installation of the t.v. by Christian Heath was fantastic.He took the time to make sure it was in perfect order,balanced sound,great picture. On top of it all he sold us a new receiver while he was here and we are happy he thought to bring it with him. Great job great employee.thanks

I truly regret that I didn’t get the names of the two gentlemen from the Geek Squad that came to our house today and installed our new Yamaha receiver. They were a pleasure to do business with and should be highly valued by Best Buy. Hoping that a record of our transaction will identify them so that they get the recognition for a job well done that they so deserve! Would also like to thank Gina Elliot, also with the Geek Squad, that gave us great advice and pointed us to the exact component and set up needed. Excellent job all around by Best Buy and Geek Squad!

the agents did a great job of setting up my purchase not only on the stand. I had a couple requests on the set-up and they did very professional job.

The young men connected an audio device to the tv. They were polite and pleasant.

I had received a new TV and could not get it connect to my receiver. The Geek Squad did an outstanding job getting me up and running.

Geek Squad installed all of my components quickly and professionally, I am very pleased with my set up

Agents helped setting the TV with my AVR. Works like a charm. Loving the setup with my 85" Sony TV.

Best buy Beta is a blessing of a program, as it provides complimentary services for installation by the Geek Squad. These teams are excellent. Usually very communicative, friendly, trustworthy, and experienced in what they do. They have come out to setup my alarm system, Ring cameras, a Mantel Mount, the TV, a center channel device, and the receiver. A lot of these are things one might be tempted to do on your own, but trust me the piece of mind and simplicity of just letting them come take care of your setup is beyond worth it.

Very knowledgeable and was very thorough. He was right on time and respectful of our home as well

Great job with the reinstall and short tutorial on usage of the new system.