Customer Ratings & Reviews

The technicians were prompt, friendly, and knowledgeable.

They saved me hours of frustration. Everything works, as it's supposed to.

Excellent Knowledgeable call before the visit Friendly Show step by step how to control the unit EXCELLENT SERVICE

Not a good start and the ending is still to come! Placed an order in store Sept 12th with a magnolia associated that I had discussed system configurations and product focus in advance. Selected the Marantz Cinema60. Agreed to have Geek Squad in-home install and config support and delivery. First available was Sept 25th. Have received numerous emails and text messages in the subsequent days reminding me of the install prep and confirmation information from me that were all responded to and noted by the install status. Two weeks after the purchase on the install date the drama began. No pre-install call by 9pm to let me know the delivery and install time window. Did get a 5:33pm text saying that a “…service partner from BRG has been assigned to your appointment and will contact in the morning with the arrival window…”. No call received. Did get a text with the installers name target arrival 12:27pm with links to observe his status and location last reported. Subsequent checks showed the new time of 11:29am, great news of course. As I checked again around 11:29 it showed arriving soon. Then new text and arrived at 11:36am saying I need to schedule a service install that is pending my response. Very confusing so using the contact numbers supplied it took no less than 6 call attempts and paths to speak online agent to see what is going on given 15 minutes prior a tech was on the way and now I’m being asked to schedule an appointment. After getting to a live support person they placed me on hold and came back to say that the installer is no longer coming as something came up. They have no other staff to assign and that “I need to reschedule”. I’m not happy given no call and the confusing status communications. When I asked that they come Friday the 26th I was told the first available date is Friday Oct 10th. Not Good at all ! I make a very large electronic purchase that is now riding around in the back of an employees trunk for the remainder of the day(s) until it is now to be delivered 5 weeks after the purchase. The staff said they can’t reschedule me sooner via working me in or rescheduling other appointments as they have done to me. No priority adjustment to address the scheduling and delivery miss they created. No indication of supervisor follow up to check on rescheduling sooner. Net, Net, we have your money for the product (still not delivered) and your original two week out delivery and install date has now been moved to 4 weeks from the purchase date with the notice coming after the “…tech is heading to your home…” notices. I’m exploring alternate options at this point since Best Buy communications are falling a part and product purchased is being held hostage with no assurance that I won’t be rescheduled even further with lost time and money on my part…The Customer…

The installer was very professional, he was prompt, he cleaned up after the job was completed.

The geek squad came to my home and installed my Denon Receiver. Quickly and efficiently.

The geek squad Crue I came in and did the job or fantastic

These guys really understood audio and were finally able to explain my complicated 4-year old Yamaha receiver/amplifier to me. They hooked up all my speakers in a visually appealing way, coiled up my cords, and left me with a fully functioning system for everything from Smart TV to ancient VHS tapes. I'm completely satisfied--James and the Olympia Geek Squad rock!

The agent installed a new receiver for me and made sure that everything was working correctly.

Very professional, prompt, attention to detail, very knowledgeable

Great job setting up this system and showing us how to operate it...courteous, helpful, highly recommend

They came, they set things up, it works. Thanks Geek squad.

James knows what he is doing. He gave me a lot of technical information that I was not aware of. If you need someone to install your tv or stereo equipment or gaming system, James is the one to call. He is the best!!

The geek squad is personal, knowledgeable and helpful. They make great recommendations and do good work.

Cody was very knowledgeable and made sure all of the connections were working properly.

the guys that came to the house were great and very professional pleasant and helpful

Set up / connected stereo systems…. VERY knowledgeable and efficient

Great customer service skills. Knowledgeable, and quick.

The technicians professionally installed the audio receiver quickly with no problems.

The Geek Squad did an outstanding job setting up my new receiver and TV.