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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 2,806 reviews
  • Rated 5 out of 5 stars

    Improved sound

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad connected my tv to the tuner via HDMI cable and the sound is better than ever.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TWIN

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was groan I will recommend him or her to anyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and precise

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after a couple of times and two different agents it was set right. Each agent did all the right things but for some reason my system wasn't reacting correctly. I am very happy with Geek Squad taking care of my electronic needs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In-ceiling speakers connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents connected my in-ceiling speakers to my amplifier. They were outstanding! Arrived on time, were clearly knowledgeable and efficient and completed the connections appropriately. I am very pleased with the outcome.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great deal get the total tech package

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal the guys did awesome sitting everything up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rep got my new turntable and speakers w

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assembled different brand turntable and wireless speakers and got them to work together. Actually told me to video him so I would remember How to use them! Great idea and worked like a charm. Very helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks for clarifying some of my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Representative went through my AV and television to correct interconnect. I learned a little bit, but it still isn’t working like I wanted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing technicians worked their magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Geek Squad guys were amazing!! They were polite, courteous, knowledgeable and patient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wizardry that you must see to believe!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech who came out to work on my Arcam was very patient and knowledgeable. He spent well over an hour, updating my firmware and doing a Dirac calibration. My home theater system is so much better now. Thank you, Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    receiver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very professional and informative about what he was doing!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was a computer guy rather than a TV/home theater guy. Initially I wasnt happy they sent him. He admitted there was a SNAFU with scheduling and that's how he got assigned. Regardless, he figured everything out and made the receiver, with the 4K fire stick, and my TV work using just the fire stick remote.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Kyle

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Job. Very Professional & knowledgeable. Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service at installing projector and receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and knowledgeable. they were quick in doing the setup and explained themselves while doing the job. not only did they do a great job, but put everything back together as if no one had been here. I would recommend the geek squad for any type of home entertainment set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents set up my TV and connected it to my home theater devices. Great work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and Sound System Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job with install of tv and sound system. Two different groups and both excellent. Very pleased with tv and sound system. Would recommend Geek Squad to anyone who needs technical support. J.O.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AVR installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Denon AV receiver was smoothly and efficiently connected with a minimum of fuss. The Geek Squad guys tidied up all cables with ties and tested all speakers and sub woofer individually. A great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two young men were professional, knowledgeable, and friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geed Squad resolved a speaker issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech was very knowledgeable and was quick to resolve the issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied with Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The men who came to our home were very helpful in setting up our new receiver and coaching us in the use of the new equipment.

    I would recommend this to a friend