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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 2806 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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90%would recommend to a friend

Customers are saying

Customers are delighted by the overall performance and ease of use of the Add-On A/V Receiver/Processor Setup. Many customers found the installation process to be successful, and appreciated the knowledge and professionalism of the installers. Some customers reported issues with the receiver being defective or the subwoofer not working.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 2,806 reviews
  • Rated 5 out of 5 stars

    Geek Squad Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charles was outstanding. Very thorough, taught us with great patience how to operate the new equipment, cleaned up after the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Star Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lisa (Starr) is great! She got our system(surround sound)up and running after ditching cable and switching to a streaming service. She also gave us suggestions for improvements we could make to our system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All connected and working properly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad connected all components that I had requested and paid for. Great Job, smooth installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Grat choices for home sounds system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went to Best Buy for guidance on a home thearter system. Im so relived to have listened to their recommendations for this sound system. Marcela was excellent source for help through out the process.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Receiver hookup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents hooked up my receiver and did a very through job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geak Squad member set up surround sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB agent set up surround sound to work with TV etc. Pirchased house with surround sound, but needed help on connecting it. Agent easy to work with abd quickly resolved the issues i was experiencing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Honest and dependable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out twice and both times were extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets It Right, the First Visit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex, the Bestbuy technicial who set up ourr Denon 5.1 AV Receiver, knew what he was doing. He wore a mask, making me feel comfortable. Our speaker and headphone system needed understanding and unique wiring for everything to work for us. He did that and then quickly reprogrammed our Logitec One Remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installing speaker system control as n.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are still working to get my speaker system finished. Had to order additional parts and wil finalize the installation when these parts have arrived. They are being very thorough in completing the work so that it will operate properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Friendly, Professional, engaging, accomplished all we needed done,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Assembled the jumble of wires the movers left

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assembled all our audio/video devices from the jumble of wires and cables the movers left. He checked everything to make sure it was working properly and made sure I knew how to work them. He was pleasant and conscientious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed my audio to my current Sony receiver. He was supposed to install my new Sony receiver but he said if I use current Sony surround sound speakers with the new Sony receiver it would burn the receiver up. So I had to return it. The salesman that sold it to me said I could use my current speakers but I needed a new receiver.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad integrated the new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad integrated the new TV with my existing Stereo System. Great job with some sound advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a good professional job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent removed my old receiver and installed the new one. He did an excellent job and answered all of my questions. He made sure all of our surround speakers were working well. He went out of his way to reprogram my Harmony remote when I could have just used the other remote. He was very professional and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    god'schild

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents set up every thing. very nice and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad dude did an excellent job setting up my amp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick, smooth install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team removed and installed a new 75" TV in less than an hour. They were very careful to mind the audio system components and left no trace of being there. I have always had a good experience with Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    The professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best easy, smooth and very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had my surround sound hooked up and I needed a subwoofer and Jeremiah suggested this Sony subwoofer which is amazing it is all I needed and more and I got it for a great price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    We Have Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents arrived early and went right to work. They got our sound system to work including surround sound using both our speakers and built in speakers. Thank you Geek Squad.

    I would recommend this to a friend