Customer Ratings & Reviews

Nish and Cyril are awesome. They both have superb customer service!

Prompt service and installation of a good product. Willingness to have me call back with followup questions

Total Tech guys quickly installed my JBL 5.1 sound bar with ease. They were clean and neat.

Great as always very professional took time to make sure I was happy with the installation

Part of the overall package we bought for install - coordinating with new all in one remote. Great investment.

Excellent Professional installation by technicians and Best Buy should give them kudos

Agent was professonal, friendly and described the problem that he solved.

Hello I’m writing to express my disappointment with the recent service experience at my home on Tuesday January 21, 2025. Unfortunately, the technician who arrived was unprepared and unwilling to complete the job effectively.    •   Upon arrival, he made excuses about tasks he couldn’t perform and claimed he couldn’t touch the camera, despite being reminded that his visit wasn’t related to the camera.    •   When asked, he seemed unaware of the purpose of his visit or what needed to be done.    •   He struggled to perform basic tasks like turning on the receiver and connecting it to the speakers.    •   He was unwilling to work unless my wife was sitting in the room with him, which felt unprofessional and unproductive. Overall, this experience fell far below the standard I’ve come to expect from Best Buy. The technician displayed no concern for whether we were satisfied with the service, and we’re now unable to operate our remote. I hope this feedback helps prevent similar experiences in the future. Please let me know how this matter will be addressed. We paid for this service. Sincerely, Reggie Kinsey

Zack was great, above and beyond service, then asked if there was any other unrelated tech issues he might help with.

Joel and his crew were great as usual. They have been here a few times and would recommend them to anyone

Geek Squad set this up in a short time along with my TV and it looks great with no issues.

Helped with my surround system. Professional and nice!

Geek Squad tech and helper delivered, mounted, connected all devices and configured system.

The agents mounted my tv and connected my devices that I had. Did a great job.

Geek squad guy was very knowledgeable and did a great job. We are enjoying the work he did. Thank you!

Very helpfull. The guy who came is very thorough on what he does and he helped me to understand what he was doing.

Expert techs. Great services and support! Highly recommend this service to anyone!

Excellent job. We had everything set up in our theater with the proper speaker av setup

The text that came in are fantastic. They did a great job.

Set up receiver and made sure everything worked including the speakers.