Customer Ratings & Reviews
- Model:
- K242HQL
- SKU:
- 6404005
Rating by feature
- Ease of Use
Rating 4.7 out of 5 stars
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers are enthusiastic about the 23.6" LED FHD Monitor's picture quality and its affordability. Many appreciate the ease of setup and the inclusion of multiple connection options like HDMI, DVI, and VGA. While some users noted the bezel size and lack of built-in speakers or camera as minor drawbacks, the positive feedback on picture quality and price outweighs these concerns.
This summary was generated by AI based on customer reviews.
Plugged it in, and it didn't turn on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this monitor and plugged it in on the same day and it didn't power on. Now, I can't return because of COVID-19. When I am able to do so, I don't know if I should exchange, because it was just a lemon, or return and get another. This is very disappointing at such times when I have to work from home every day.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear April,
We are sorry to hear your Acer monitor does not power on. This is not the experience we want our customers to have and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=655804e6b097d48e30eb2bbca15db9f29196e4ba
We appreciate you taking the time to write this review.
Regards,
Acer America
Extra monitor for computer
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I neede this for when I had to work from home but it didn’t hook up well to my existing system at all. Haven’t used it since
I would recommend this to a friendLow resolution that hurt my eye
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can see this being a basic monitor if you really need one. However, if you're a writer and sitting in front of your computer all day, the resolution on this thing is so low that the letters were a bit blurry for me. Granted, my main monitor is an iMac with 4k resolution so perhaps it was the drastic difference that hurt my eyes. I ended up getting a LG 4k monitor in the end for my situation.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer monitor is not meeting your expectations, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Budget monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, nothing spectacular. Entry level monitors for email, spreadsheets, and internet surfing.
I would recommend this to a friendMonito
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not how I thought it would be. It said gaming wasn’t even gaming
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Matt,
Thank you for taking the time to leave a review regarding the purchase of your Acer monitor. We are sorry to hear that the product did not meet your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Bad Screen View
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen pixel is not what I expected it to be. I attempted to change the settings, but that did nothing to improve the picture. I am aware now that I need a better model for a computer monitor like one with LCD or HD. Sincerely An unsatisfied customer
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are very sorry to hear that your newly purchased Acer monitor did not meet your expectations. We are constantly working to improve the designs, and appreciate hearing directly from customers what they need and expect out of a product. If you need any assistance with your monitor, please don't hesitate to contact our support team at 866-695-2237, and we can see what we can do to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Literally Heartbroken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to see my monitor was delivered over a week earlier than the anticipated delivery date provided at my time of purchase. I was easily able to connect the monitor to its stand and plug it into my laptop as a second monitor. Unfortunately, when it was time to power up the monitor, that is when I discovered that the panel with the power/ function buttons was defective. When you press ANY of the buttons, the entire panel kind of sinks into the monitor and it does not power up. Beautiful, useless piece of equipment and the stores are closed and only assisting with order pickups, so I have in my possession, a monitor that I cannot use. I’ve tried to phone into see what my optIons are regarding a refund, but with the pandemic and reduced employees, no one answers.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Ronnie,
We are sorry to hear you are having problems with the buttons on your Acer K series monitor. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=68953a0944f851877c39061b452f85c05e3ec8fb
We appreciate you taking the time to write this review.
Regards,
Acer America
Monitor did not power on
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connected the cord and monitor did not power on. BestBuy rep told me they don't have many replacements units. Not buying anything Acer again. Waste of time.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Sree,
We are sorry to hear your Acer K series monitor did not power on out of the box, and we understand this is very frustrating. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you still have the monitor and are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=42495feef35b5d3d1fed69208c1b60003744a14c
We appreciate you taking the time to write this review.
Regards,
Acer America
Lacking contrast
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once hooked up I could tell right away the product was not for me. The contrast was poor and I was not impressed. Returned in store with no issues.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear that you decided to return your newly purchased Acer monitor. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-690-4549, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
DON'T SHOP AT BEST BUY!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered for my sons to do online school. I have been working 14 hours a day with COVID at the hospital and have not had time to set up until today since they come home from their dads and start next Tuesday. Well the screen is cracked, right out of the box. It has been 32 days and they won't' exchange. Do not recommend shopping here.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Kaysie,
We are very sorry for the inconvenience this has caused you; we can certainly understand you’re frustrated, but physical damage does not occur due to age or normal usage of the device, therefore this type of damage is not covered under the manufacturer’s warranty. With that said we do understand this is frustrating for you, and we want to work with you to see how we can help improve this experience. If you will please take the time to contact us by phone, we can help address any problems you may be experiencing.
Acer Support:
Phone - 1-866-695-2237
Regards,
Acer America
meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size, but fuzzy picture... I guess I got what I paid for?
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear that your acer monitor is not meeting your expectations, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Do not buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hasn’t lasted a year! Horrible! Waste of money. Do not waste your time. Bought it for college and it didn’t last a school year
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Jess,
We are sorry to hear your Acer monitor is not functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review
Regards,
Acer America
Poor display quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor clarity when displaying. I have it now sitting in garage
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Ylocca,
We are sorry to hear your Acer monitor's display is not meeting your expectations, and we understand this is frustrating for you. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
where is it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.never got the item. where did it go .some one got a free monitor.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear rvfine,
We are sorry to hear this. If you ordered a monitor from Best Buy and did not receive it, please contact Best Buy directly for assistance. They will be happy to help you with your order.
We appreciate you taking the time to write this review.
Regards,
Acer America
- Pros mentioned:Picture quality, PriceCons mentioned:Sound
Great Quality!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Monitor. I bought two for a dual monitor set up. Great quality. They are basic, no cameras or sound, but for the price I paid, I can always use my laptop for that.
I would recommend this to a friend Value When on Sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap Monitor. Got it on sale. Works great for what it is.
I would recommend this to a friendDOA - Power button did not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two of these Acer monitors, returned one after getting it home and finding it would not turn on. Power button did not ‘click’ and operate like the other one. Would have returned both given the questionable quality but needed to keep the other to work from home.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Itisme,
We are sorry to hear this; we understand you returned one of the Acer monitors for not powering on, but we would have been happy to provide support for you. If in the future you need assistance with your Acer product, feel free to contact support from the info posted at http://www.acer.com/ac/en/US/content/service-contact
We appreciate you taking the time to write this review.
Best regards,
Acer America