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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 625 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the Nitro 5's performance, graphics capabilities, and backlit keyboard. Positive feedback also highlights its price, display, and storage options, along with its sturdy build. However, some users note that the battery life could be improved, and that the fan noise and heat generation are potential drawbacks. The weight of the laptop and the sound quality of the speakers also received some negative comments.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-625 of 625 reviews
  • Rated 1 out of 5 stars

    nothing, nada, zero worked.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged in and first thing is setting me up on a network but it wouldn't let me. I saw my name and tried to click on it but it wouldn't do anything after that then the keyboard didn't work at all. I tried typing taskmgr after doing F10 but I couldn't type anything. I am 66 and disabled and have serious health issues and I am going to have to have a Geek Squad expert set the laptop for me. I only need it for one thing only for indoor golf. I've never had a laptop and have forgotten so many things about computers. I hope I get the help I need.

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Hi James,
      We are sorry to hear this and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.

      We appreciate you taking the time to write this review.

      Regards,
      Acer America acer

  • Rated 5 out of 5 stars

    Good for primary, Great for a secondary machine!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great machine for mobile gaming and media creation. You may need extra storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice gaming laptop. Could use longer battery life though

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can you play Gta 5? I wanna purchase but not sure if it’s the right laptop

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dead on arrival

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in for 1 day and has not turned on. Planning on returning it

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Chanelle,
      We are sorry to hear your Acer powering on and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer