Customers praise the Nitro 5 gaming laptop for its performance and speed, making it a great choice for gaming. The screen size and ample storage space are also appreciated features. However, some customers have expressed concerns about the battery life and weight of the laptop.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 260 reviews
Rated 5 out of 5 stars
Good computer
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have purchesed for my grandpa and he loves it so great gift for loved one
This reviewer received promo considerations or sweepstakes entry for writing a review.
it did not work - apparently it was a factor malfunction - they replaced the new lap top with another one. Hoping this one works better. So far so good.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I purchased this laptop, and the first one wouldn't turn on or even charge. I took it back and exchanged it without a hassle, the second one powered on but wouldn't charge. I exchanged it for a third one at a completely different store location and that one wouldn't power on as well.
I ended up just getting a refund and began the search for a different laptop, had high hopes for this one ...
The screen was nice and the speed was nice on the one that I actually got to use briefly so I did leave stars for that.
Hi Brian, We are sorry to hear that you decided to return your newly purchased Acer laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review. Regards, Acer America
Rated 5 out of 5 stars
More Bang For The Buck
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Awesome laptop. Incredible boot speed. Not had any issues with it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I BOUGHT IT AND RETURNED IT TERRIBLE TO EVEN LET SOMEONE BUY THAT
No, I would not recommend this to a friend
Brand response from TeamAcer
Posted .
Dear ShequeliaH, We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards, Acer America
Pros mentioned:
Screen size
Rated 5 out of 5 stars
Gift
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got this for my brother in law he has never had a laptop and he really likes it especially the big screen
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason I will give it a two star rating is because it is sold as a gaming computer. I have used it to play the most popular spectrum of games and there is no possible way that I could even compete with the delay. Can’t keep up unless you’re playing minesweeper and costs too much. Go big PC build if you like anything popular.
Dear Chris, Thank you for taking the time to leave a review on your Acer Nitro laptop. We are sorry to hear that the product did not meet your gaming expectations, and we want to work with you to see how we can help improve this experience. If you are in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
Regards, Acer America
Rated 1 out of 5 stars
Stay FAR FAR FAR Away From This and All Acer
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Posted . Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Stay far, far, far away from this computer, especially if you like using the audio. I purchased this computer February 13th. After a Windows update a couple of weeks ago, my audio stopped working. It didn't recognize there was a speaker at all. Since it's under warranty, I sent it in. I just got it back today and guess what?!? As soon as the required updates ran, the same thing happened. All Acer did was reset the computer. Then I called customer support, and they told me to "not install Windows updates then." That's the solution. Except my webcam needs the updates and so does my keyboard. So I can have one thing, but not everything I need to do my job. I bought this for work thinking it would be a great computer. It's horrible. Acer customer service is horrible. I will never purchase another Acer again.
Hello Justine, Thank you for taking the time to leave a review regarding the purchase of your Acer Nitro laptop. We are sorry to hear that the audio and repair did not meet your expectations, and we want to work with you further to see how we can help improve this experience. If you will please call 1-866-690-4549 and reference your review, we can help address any problems you may be experiencing.
Regards, Acer America
Rated 3 out of 5 stars
Average Nitro
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It’s definitely an upgrade to what we had before but was hoping for it to be a little better
This reviewer received promo considerations or sweepstakes entry for writing a review.
- The RTX 3050 seems to be performing the same as the lower tear 1650
- The specks for this laptop show max memory 32 gigabyte, bur this laptop supports memory upgrade up to 64 gigabyte.
Dear Albert, Thank you for taking the time to leave a review regarding the purchase of your Acer Nitro laptop. We are sorry to hear that the product did not meet your expectations in some areas, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products. Regards, Acer America
Rated 1 out of 5 stars
It does not worth even a single star.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't buy this garbage! I relied on a review of this model from late 2021, there was no other in reference to the changes Acer did. It has only 8 GB of RAM and is not upgradeable because it's soldered! I don't have installed Microsoft Office 2021 and yet a low-memory message pops up when I'm not running Chrome and Word. I did not return it hoping to find a way to upgrade, and now Bestbuy says cannot return it because the deadline was 10/5/22 and bought it on 9/20/22!
Dear MarilisG, We are sorry to hear you are unhappy with your Acer Nitro laptop. The AN517-55-5354 laptop does indeed support memory up to 16GB in each of the two available slots, for a max total of 32GB. The laptop ships with one 8GB stick in one of the two slots. If you are having other issues, we would like to help you get this resolved. Please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products. We appreciate you taking the time to write this review. Regards, Acer America
Cons mentioned:
Battery life
Rated 1 out of 5 stars
Acer fail
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Laptop failed after 18 days. Currently at acer warranty repair
Dear Henry, We are sorry to hear your Acer laptop required repair so soon after purchase, however we are glad you were able to take advantage of the manufacturer's warranty to get this resolved. We will get your laptop repaired and back to you as quickly as possible. Your input is very important to us as we are always looking for ways to improve our customer's experience. We appreciate you taking the time to write this review.
Thank you, Acer America
Rated 1 out of 5 stars
DOA
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Was happy with price till got home and was DOA. Returning immediately
Hello Chris, We are sorry to hear your Acer Nitro laptop is not booting/functioning properly and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products. We appreciate you taking the time to write this review. Regards, Acer America
Pros mentioned:
Screen size
Cons mentioned:
Weight
Rated 5 out of 5 stars
Great laptop for gaming without breaking the bank
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This reviewer received promo considerations or sweepstakes entry for writing a review.
The Acer-Nitro 17.3” gaming laptop is a nice laptop for my gaming needs. It comes with a huge 17.3” 1080p screen with a 144Hz refresh rate. It has really good viewing angles, and the screen looks really nice. The laptop has some weight to it. It’s not something I would always throw in my bag, but it’s portable enough for those times when I want to game on the go or take it to another room in the house for use. It was a good number of ports. It has USB 3.2, Headphone jack, Ethernet, USB-C, and HDMI ports. The HDMI port is located on the rear of the laptop. This makes it ideal when connecting an external monitor without having the HDMI cable sticking out from the side of the laptop. The power cable is also on the rear, which makes cable management ideal. The full sized keyboard with number pad is great. The keys have a good bit of key travel and it feels good to type on. The keyboard keys are RGB. The default color is Red for all keys, but it can be customized into 4 different zones with each zone having its own color. The speakers are decent. They get fairly loud, but the lack of bass makes them average. I would have expected better sound from the speakers due to the size and thickness of the laptop. I guess since it’s not as high end as more expensive laptops. The fans come on during gaming, but they’re not as loud as my previous gaming laptop. With Windows 11 you can do more than just game. I use it for web browsing and editing office documents. The screen size makes it ideal for all of my computer needs. Battery life is pretty decent for a laptop with a screen of this size. It’s not as fast as my gaming desktop, but it’s good enough to take with me for travel.