Customer Ratings & Reviews
- Model:
- AN517-51-56YW
- SKU:
- 6345056
Rating by feature
- Battery Life
Rating 3.6 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent performance and large screen size as major strengths of the Nitro 5 gaming laptop. Positive feedback also highlights the good graphics, RAM, keyboard, and overall value for the price. However, some users mention that the battery life could be improved, and the laptop's weight and potential for fan noise are recurring concerns. While some users find the laptop runs warm, others report it as easy to use and upgrade.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Screen size
Awful experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got one of these because my Razer motherboard fried after a year and a half of having it. Still have tons to pay off on it. So I needed something cheap. Got this. Brought it home. Half of the keys didn’t work. Took it back. Brought home another. Out of the box, the left speaker was blown. Now I’m stuck without a laptop because I don’t think I can do this again and be let down... again. My boyfriend has a USED, year old 15.6 inch one and it works fine. I don’t understand why my new 17.3 in. won’t work properly.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Bailey,
We are sorry to hear you are having problems with the left speaker in your Acer Nitro 5 laptop, and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=ccb1d9da1184e889895d5cd2be707bb2a755365d
We appreciate you taking the time to write this review.
Regards,
Acer America
Problems Came Quick
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first initial thought was how great this laptop was for the price.. but by 3 months, It started To freeze and I though oh, it’s okay just once.. then It started To become more frequent which is a big problem. Its not Even one year yet and I’ve gotten so frustrated that I don’t want It. It freezes constantly, has slow start ups. I do not even have a lot my laptop. If i am lucky in some days, it actually runs fine.. The only thing it’s practically used for is to play league, literally, and maybe some small activities here and there like to print for school etc. I seriously want my money back.. should’ve invested in something else.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Cindy,
We are sorry to hear you are unhappy with the performance of your Acer Nitro 5 laptop. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=2987996dd4573db3da0a81b902b2c3df513b467f
We appreciate you taking the time to write this review.
Thank you
Acer America
Seems alright
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I just bought the laptop and it didn’t turn on I’ve seen really good stuff about the computer to once I get it replaced then I’ll update this review
I would recommend this to a friendgreat laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.so i really don't know much about it but what games can u play on it
I would recommend this to a friendBroke after 2 weeks.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this laptop on September 3rd, 2019, and it was broken by September 18th. I used it just about every day over the course of these 2 weeks, and when I went to use it tonight, it was unresponsive. I had it plugged in, and when I went to turn it on, the screen stayed black. The blue light on the side (which signals it's plugged in) turned on, but that was it. I let it sit on the charger for a while and tried again, but to no avail. Tried unplugging it and plugging it back in, but that didn't work either. It worked great while I could use it, but I'm beyond disappointed and obviously upset that it stopped working after only 2 weeks. I definitely expect to receive a new laptop or get my money back. This really isn't acceptable.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear you are having boot issues with your Acer Nitro 5 laptop. We understand this is frustrating especially after such a recent purchase. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=1128197d3bf4ef0418ff47e0404983d33ed76448
We appreciate you taking the time to write this review.
Thank you
Acer America
Unreliable laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop for work 4 months ago, and it has had multiple problems. The keyboard was almost always laggy and misses keystrokes frequently. As of recently, It will no longer power on. To have it repaired under warranty, I need to send the laptop all the way to Texas, and be without my work computer for 2 weeks, during which I will be without my files and work computer. Do not buy unless you are prepared to deal with many problems and can afford to send your machine in for weeks at a time. I will not be buying an Acer laptop again in the future.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear James,
We are sorry to hear you are having problems with the keyboard and power issues with your Acer Nitro laptop. This is not the experience we want our customers to have, and we want to work with you to see how we can help improve this experience. If you are located in the US or Canada, please fill out this form so that we can assist you: http://csapps.acer.com/prompt/?key=be73af6c0a1200d7b99ca566daaca49684d52d88
We appreciate you taking the time to write this review.
Regards,
Acer America
Nothing but problems from start to finish
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Out of the box the laptop was defective. It would not power on even after it was charged and apparently this is a relatively common issue. We sent it back and received another one which didn't turn on immediately either. After charging for a couple hours it turned on and worked fine. Fast forward 4 months and part of the keyboard stopped working and the laptop won't power up yet again. 4-6 weeks until I get yet another replacement. It's a good laptop when it works, but in 4 months I have already had to send it back twice and no laptop is worth that IMO. You're better off finding a different laptop for your money.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .We are sorry to hear your Acer Nitro laptop is not meeting your expectations in some areas and we understand this is frustrating for you. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, If you are located in the US or Canada, please feel free to contact our support team at 866-695-2237; they are available to assist 24/7 for in-warranty products.
We appreciate you taking the time to write this review.
Regards,
Acer America
Took 2 of them back
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Laptop and the hard drive was failing around the 3 week mark of using and it would lockup and give me the blue death screen . Got a replacement of the same Laptop and it started to run very noisy (not normal noise) coming from the thing and I felt it was only a matter of time until is messed up so I took it back and got a Lenovo Legion and it's been superb. I will never trust Acer again. The Acer Nitro was of pretty good build quality for the price, but under the hood not so much. 8GIG isn't enough ram either.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Ballbat,
We are sorry to hear that you decided to return your newly purchased Acer Nitro laptop. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team via phone, chat or social media, and we will be glad to help.
We appreciate you taking the time to write this review.
Regards,
Acer America
Most Keys don't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How do you sell any type of laptop with most of the keys not working? My almost 6 year old HP laptop is typing out this review just fine. I bought this to replace that laptop. (Maybe I should've just bought an HP laptop yet again, instead?) A keyboard is the most basic thing for a desktop/laptop. So, for most of the keys to not function, and for ACER to not have recalled this from the market, is unfathomable to me.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Chris,
We are sorry to hear you are having keyboard problems with your Acer Nitro 5 laptop, and we understand this is very frustrating. This is not the experience we want our customers to have and we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=4da2c76d7674f89a546f487a40055c9fefab54a1
We appreciate you taking the time to write this review.
Regards,
Acer America
No dvd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe there is no dvd player/writer. How can you expect to load a game if there is no drive to load it. Obvious oversight!
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Dear Pete,
We are sorry you are unhappy with your Acer purchase. The laptop not having an optical drive is by design, not oversight. More and more computers these days are shipping without optical drives as the push for Cloud storage and USB storage has been gaining ground. Also many software vendors offer the download direct from their site. We would suggest contacting the reseller from where you purchased the system to see what their exchange/refund policies are, and perhaps you can exchange it for one that has an optical drive. You can also use an external USB optical drive as an option, if necessary if you cannot return the computer.
We appreciate you taking the time to write this review.
Regards,
Acer America
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Freshly out of the box broken. Don’t waste your time. Get another laptop.
No, I would not recommend this to a friendBrand response from TeamAcer
Posted .Hello Will,
We are sorry to hear your Acer laptop failed out of the box. We suggest you contact the vendor from where you purchased it, for your return/exchange options. If that is not an option, we would like to help you get this resolved. If you are located in the US or Canada, please fill out this form so that we can assist you:
http://csapps.acer.com/prompt/?key=506830940d4c873e6455a5e90482f4d6b6a87526
We appreciate you taking the time to write this review.
Regards,
Acer America