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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 529 reviews

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Rating by feature

  • Battery Life

    Rating 4.0 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers express satisfaction with the Predator Helios Neo 16's performance, graphics, and display quality, frequently praising its smooth high refresh rate screen and excellent value for the price. However, some users note that the battery life could be improved, and the laptop's size and weight may be a concern for portability. The cooling system also receives mixed reviews, with some reporting noticeable fan noise and heat generation during intensive use. While the keyboard is generally well-received, the large and heavy power adapter is a recurring point of criticism.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 529 reviews
  • Pros mentioned:
    Performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Excellent laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is beautiful , it is a little heavy , not something you wanna carry around to school everyday but if you did , there us bothi g this laptop cant do with ease , from playing games to video editing this thing just rocks . I got it as an early black friday deal for the $1000 which to ne was just unbeatable

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Size

    Rated 4 out of 5 stars

    Great, but DOA and heavy charger...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was exactly what I expected except it would not come on when I unboxed it. The battery was completely dead, but once I plugged it in, it's been great. The battery still drains pretty quickly, but it's not my travel laptop, so it's fine. SN: The charger is bulky and very heavy so this would not make a good travel laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Ram

    Rated 5 out of 5 stars

    Best value out there for $1000

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems great so far. Was considering another Apple laptop but what this offered for $1000, it was a no brainer. Added a 2tb nvme and swapped the ram to 32gb for about another $150 with products from Best Buy. Games run great so far and the screen is awesome for gaming on.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance

    Rated 4 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop Has done everything I have needed it to do so far! Have played games like Baldurs Gate 3, 7 Days to Die, sons of the Forest and Overwatch and haven't had to decrease any of the settings for it to run great!! I would recommend this laptop while it is on sale!!

    I would recommend this to a friend
  • Pros mentioned:
    Display, Ram

    Rated 4 out of 5 stars

    Solid laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice screen in general , clearer than my old msi laptop screen. Nice specs to match with the i7 however minor issue with an odd screen flicker but seems to be ok now after updating a driver? though may need to uograde the ram for the machine which i plan to do to 32 gbs and add an extra ssd for more storage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great acer laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Acer Predator with a 13th Gen i7 and an RTX 4060 GPU, and overall, I’m quite satisfied with the product. The performance is excellent, and it handles gaming and heavy tasks smoothly. That said, it does run a bit hot, and the battery life isn’t very long when not plugged in. However, for most of my usage, I keep it plugged in anyway, so it’s not a huge issue.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great laptop for the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does every game Ive thrown at it with great fps and other tasks. From DCS World to light VR stuff and other games my kid plays. Battery Life could be better, but minor detail given the specs it runs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs all my games smoothly and I love watching the light on the keyboard. The only complaint I have is a buzzing when they lights turn off on the keyboard but thats not a super big issue.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use it for work and personal and not had any trouble doing anything that has been asked of it. It has no trouble with any type of multi-tasking. Display is very good and love the keyboard.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    John Arthur

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The processing speed is awesome for the price. Definitely works for online gaming on the go!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Must have gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop, video/image quality is great. Very snappy and responsive and with great cooling features. Have noticed some glitches with the mouse pad. Hoping this will be resolved with the latest driver update. Would like for this to have been touchscreen, especially for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good system for a high mid-range laptop.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looking at other similar systems, this one was the best because of the features and quality I was looking for. It's got the graphics, speed, and processing power needed for my projects and gaming. It runs like a charm. The 10-key pad is a plus, as the others I looked at didn't have it. There a few cons for me personally, but these don't take away from the overall experience: 1) The keys aren't in the same orientation as on the Acer Nitro 5. Had to get used to the new placement and use of the functions. 2) There's no place for a standard 2.5" drive. Which would've been easier to transfer my data, as all I would have had to do was transfer the drive itself instead of copying everything over. 3) There are no easy access panels for the RAM or SSD, you have to completely remove the bottom panel to access them, which was a chore to do as the clips did not want to budge at first, but with a bit of careful perseverance, it finally relented (with no broken pieces, thankfully). Replacing the RAM is easy once you actually get the panel off. It also does have a space for a second SSD (PCIe 4.0 NVMe M.2 2280), which I highly recommend, especially if you're a digital hoarder like me. Other than those cons, which as I stated doesn't detract from the overall experience, this system is amazing. One thing I also noticed is in one question about the RAM, Acer stated it could use up to 64GB. While that might be true for another model, the *official* supported RAM is 32GB, which is what I have installed. The RTX 4060 is powerful and runs games beautifully. I've been playing The Talos Principle and TTP2 along with a few other games here and there, and it handles them perfectly. With the i7-13700, running programs is a breeze. Just open and go. The only waiting period is if a program has to load assets, but even that only takes seconds at the most. It's great for video editing and processing. Maybe not top tier, but definitely up to the task. It can run the latest Adobe, Microsoft, and other software suites, whatever your preference is. It did come with Windows 11 Home, which I never really much cared for Win 11 having seen it before and using it at work. Though there are programs that can make it feel and look more like Windows 10, which I have done, making it more familiar. The battery only lasts a couple hours on normal use, way less when watching videos or gaming, but given the hardware, it's no surprise. Would've been nice if they used a higher-rated battery, but it's a small sacrifice for the beast this thing is. The laptop is a bit on the weighty side at 6 pounds, but with the components put into it, it's worth it. So overall, it's a great system, no real complaints, just a few minor personal cons. Highly recommend for a higher mid-range laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Predator Helios

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    recently bought this computer and I’m very satisfied with the purchase. It performs really well and fully met my expectations. I definitely recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Performance
    Best Buy Employee

    Rated 5 out of 5 stars

    Best gaming laptop for the price.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great graphics and performance with this laptop. I've have zero issues since I have had it. It's built for the future when it comes to graphics and performance as well. I recommend for any beginner or advanced gamer.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    A good Workstation upgrade - (and gaming machine?)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop to replace a wonderful (but aging) Lenovo P50 workstation. My primary use is photo editing, CAD, and general work, so it is more than sufficient in power and speed. My boot time has been reduced to a few seconds and my first test of a sphisticated AutoCAD macro I wrote ran in about 6 seconds compared to 34 seconds on the top of the line P50 (2017 purchase). Lightning Fast. Screen resolution is fabulous - 2560 x 1600 The only drawback is the weight and the brick, which is even heavier than a brick. I use this machine mainly at home and won't take it on holiday, so that was not a major consideration. Keyboard layout with the number pad was important to me.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Performance

    Rated 3 out of 5 stars

    RETURNED! One MVME slot!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told by bestbuy employee that this laptop has a 2nd open NVME slot but after my purchase and getting it home I found out it didn't. $1700 for a laptop that doesnt have upgradability is nuts. I returned this about bought the 2022 model Acer predator with a 12700H 3070ti an 240hz screen for $1299 and that laptop has a second nvme slot for upgrades. I docked one star for the uninformed bestbuy employee and one star for the single NVME slot. The laptop performs beautifully, thermals are great, screen is beautiful! And the 13700hx is a beast! If this laptop has a second NVMe slot it would be a clear winner. But the way it sits i could not recommend it. It does have two type C ports do you can definitely hook an external hard drive to it for more games but I didnt pay this much money for that. Save youself the trouble and grab the discounted 2022 version while its still in stock!

    No, I would not recommend this to a friend
    • Brand response from TeamAcer
      Posted .

      Dear Shadow,
      We are sorry to hear you returned your Acer Predator laptop. This Predator Helios Neo does have two M.2 SSD slots, one of which is populated with the shipping 1TB SSD. Our documentation shows both M.2 SSD slots do support NVMe. Our support team is always available to assist with getting your new product set up and configured, or assist with any other troubles you may experience with your purchase. If you should need assistance with an Acer product in the future, please contact our support team at 1-866-695-2237, chat or social media, and we will be glad to help.

      We appreciate you taking the time to write this review.
      Regards,
      Acer America acer

  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Gaming Laptop.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect for me. I can take it anywhere and play the games I love but also get work done. The charger is a weapon! It’s heavy! But that’s not a negative for me. If anyone tries to take my laptop I’ll just swing the battery. The laptop doesn’t overheat but I don’t game for long. I do maximum about two hours and it’s still in a good temperature. The fan does make a bit a noise but nothing crazy like I’ve heard on other gaming laptops.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Graphics

    Rated 5 out of 5 stars

    Value for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop under $1600, boasting an i7 13th gen CPU and the powerful RTX 4060 GPU. This combo ensures smooth multitasking and fantastic gaming performance. With a sleek design and vibrant display, it's a great value for its price.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Engineering approved!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my son for engineering major. He loves the speed and graphics!

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Does the job well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints thus far. Fans will run loud if laptop is not propped up while gaming, recommend a cooler or something to prop the backside up slightly to allow better airflow. Nice and speedy laptop.

    I would recommend this to a friend