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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 937 reviews

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92%
would recommend
to a friend

Customers are saying

Customers highly value the Add-On 5-Speaker Concealment's installation quality, with many saying that the installers made it look easy. Speaker placement and wire concealment were also praised. A few customers reported connectivity issues with wireless speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 937 reviews
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Geek Squad installed new set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents did new set up. Tom is excellent! He was training new agents in and was excellent with them as well as with me.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Clean Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mike and Vince were on time and after assessing what need to be done were at it quickly. They took care to keep the work area clean, and explained settings and operation well.

    I would recommend this to a friend
  • Pros mentioned:
    Wire concealment

    Rated 5 out of 5 stars

    Great Job

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad came in and ran wiring from my audio system to my speakers and concealed them. I prefer hard wiring vs wireless. Very pleased with the results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon and Brandon were fantastic. Very polite and respectful. They showed up on time and explained everything that they were going to do. They made recommendations but left all final decisions to me with no pressure. If you are lucky enough to get them in your install as well, you will see why I was so impressed

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Home theater wiring

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy technicians ran all the wiring for our new home theater sytem. Good job and on time.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    New speakers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation included pre-wire and then final install. Everything worked out great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Geek Squad Did A Good Job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed two in-wall speakers and two floor tower speakers for my home theatre. They hooked them up to my existing receiver and everything works fine and sounds good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Washer install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for a washer and they were fabulous, hooked up the pedestal and everything!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    In ceiling speakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Guys did a great job with the install. My constructive criticism is to ask your clients first before mucking with TV picture and audio settings. I was very clear to them that I am AV savvy yet they went into my TV settings and made a lot of changes that I had to undo. Installing speakers has nothing to do with my picture so please don't touch! I get it they think they are the experts and maybe they thought they were doing me a favor but they did not! So please, ask first, don't assume.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Kenny and his colleague were very knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All TV and cabling was created on the inside and exterior of our home with no errors. The TVs and speakers work great.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Guys did a great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve used geek squad to put together a 11.2 theater system with an 85 inch tv . They did a great job . Nice guys very professional and knowledgeable

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    The Geek Squad was very professional and competent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my speakers and did an excellent job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Bentley the man!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bentley who hooked up my surround system was awesome really takes pride in his work, did a great job and system sounds awesome.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    2 speaker install on Patio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install went well even though the gent ran into issues with how the builder did the pre-wire (not agent's fault). Was able to find an acceptable solution.

    I would recommend this to a friend
  • Pros mentioned:
    Wire concealment

    Rated 5 out of 5 stars

    Terrific.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The . agents strung the wires to my TV, helped me purchase additional equipment that I required and showed up on time. What more could you ask for?

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Geek squad always does an amazing job.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I were completely satisfied with our outside speaker installation and connection with our inside system and remote. Well done once again!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 4 out of 5 stars

    Receiver install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed the receiver and it works great. The HDMI is not working correctly. I have texted the technician and will more than likely have to have them back out.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    These guys did great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was worth the money. All my speakers are up and not even one wire showing. Looks like a movie theater in my living room. Geek Squad was amazing and area was clean when they left

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Looks great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad guys came out and did a great job mounting my speakers on the wall and concealing the wires with the Wiremold system. Recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Excellent service!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend