Customer Ratings & Reviews

tech connected new equipment and explained clearly how it all worked. I'm not a tech person so he was very patient

The agents were here for approximately 3 hours. They insured that we knew how to work the remote before they left. The did a good job

The two agents were terrific. Neat, thorough, explained everything after set up. Took their time to make sure we understood how to operate the TV with the super remote we also purchased along with the RF to IR base station.

The install was done in the busy season so a 2nd tech was arranged to make sure it was done in a timely manner. The finished product was reconfigured and better than the two previous programming installs by two other different companies. Good work Best Buy

Had prior Universal Remote, but had to get a new one as old one is obsolete and could not be reprogrammed. New one is same brand, but much improved. Cost about $600. Including programming from a laptop by Geek. It eliminated 5 remotes!

The agents instalked my logitech master remote. Knowledgable, courteous, tidy, respectful and on time. They worked really gard to install the remote and to make sure that I was a happy customer.

Works great, can program to work with many apps. The screen displays all the apps clearly.

Very prompt!! And professional!! Universal remote restored

A woman came by and installed what she was told to do, unfortunately she was unable to properly complete the transaction as she was misguided in what was needed.

After mounting and connecting my external devices, Victor programmed my remote so I am able to watch my TV view cable or wifi.

The Geek Squad was very professional and polite. Accomplished the install very quickly. Enjoying the entertainment!

The agent, Chion, provided excellent service and was very knowledgeable about the Harmony remote he programmed. I highly recommend the service and this agent.

The geek squad installed my TV quickly, professionally, picked up all debris and gave complete instructions. Could not ask for anything more.

Jon Taxis was terrific! Quick, on time, professional, clearly knowledgeable... and friendly. The system's working just fine now.

Geek Squad stood behind their work when I encountered a problem with original programming of universal remote.

I would have given them a 5-star rating if my initial installation date had gone smoothly. I can see these men seem to be understaffed, and there were problems with the software downloading to the remote control. But, Rod had them rescheduled and Chad did a nice job setting up and teaching me the remote use. Thanks very much.

The two men did a nice job of replacing our old TV set with a new one. They were knowledgeable, pleasant and helpful in addressing all the issues that came up.

did a very great job with attention to detail would recommend.

The base station works wonderfully. Would defiantly recommend it.

Brock and Jon did a fantastic job programming my Universal remote. It was an extremely complicated setup with three TVs in one room, and my list of requirements was extremely picky. They were patient, and methodically work through all the issues, and the result was fantastic! I appreciate their professionalism, expertise, and persistence.