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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 937 reviews

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92%
would recommend
to a friend

Customers are saying

Customers highly value the Add-On 5-Speaker Concealment's installation quality, with many saying that the installers made it look easy. Speaker placement and wire concealment were also praised. A few customers reported connectivity issues with wireless speakers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 937 reviews
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Great work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation was awesome and seamless. These guys did EXACTLY as I envisioned in my mind. Maybe even better as they are the experts and knew what to do better than myself. Happy customer here!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 4 out of 5 stars

    Geek Coordinators Need to Improve

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took several visits to solve all the parts of the project. Charles and his assistant, stayed with it, and did a good job. On the other hand the Best Buy Coordinators are a mixed up crew. Their voice mail says one thing and their Text message say something else. Therefore you have no idea when the Geeks will show up.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    They fixed what they messed up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first agent blew the original install, but the two agents that came out corrected the issues and did an exceptional job. It’s still an open ticket as they still have to install two speakers that came late and to finish setting up WiFi settings (cable line was cut during install by a utility crew working on a gas line).

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Geek Squad Installers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Installers were very knowledgeable, friendly and professional within the installation and setup. They took time to walk me thru as for downloading the app and the process with the operation of how everything functioned.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Fantastic service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony and Sophia did an amazing job working together as a team! As one of them was doing one task, the other one was setting up leads and other components that would be attached next. It was fantastic to watch them working so meticulously and fast as if reading each other’s minds! Great service!

    I would recommend this to a friend
  • Pros mentioned:
    Wire concealment

    Rated 5 out of 5 stars

    Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the Geek Squad come out and conceal all my wires when they hung my tv and set up the speaker system. The conceal hides everything so well! I mean, I know that's what it's supposed to do, I'm just saying it is a nice option to have if you don't want any wires to be visible. The G.S. did a great job!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    TV and Sound System install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both the tv and sound system installs (different crew) were excellent. Teams were fast, competent, and very friendly. It wad an excellent experience and I would use Best Buy again for any big ticket electronicsc purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Randy/Frank simply AWESOME!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Entire Home Theater worked SUPERB! Precise and Impeccable job! Randy/Frank were professional and knowledgeable about all aspects of the installation along with the patience to explain how to operate the new system. Will from Magnolia ROSEVILLE ensured the delivery of my entire system arrived before Installation... Well done!

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Geek Squad is the very best for any installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Total Tech protection and would highly recommend this plan in addition to having the Geek Squad staff install all of my electronic products. They installed my advanced 2 speaker conceal and it works wonderfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV to perfection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service as always. Nothing beats the Geek Squad

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was terrific. Everything worked well. The tech took extra care to install accurately and cleaned up after. I thought it was going to require 2-3 technicians to install, but he did it all by himself.

    I would recommend this to a friend
  • Pros mentioned:
    Speaker placement

    Rated 5 out of 5 stars

    Great work on atmos speakers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents ran speaker wires to my atmos/DtsX speakers. I needed two more height speakers for my surround sound setup. Now I officially have my 7-2-4 atmos sound going on. They mounted 2 Klipsch atmos speakers to my ceiling so I could finally enjoy the premium sound on 4k blu ray movies. Very clean and professional job.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent mounted my TV and speakers perfectly! Great service. Explained how everything worked, cleaned up and were super professional.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Very professional team that installed my apeakers.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 2 professionals that came out to install 2 ceiling speakers and move 2 more did an excellent job. They did any excellent job and were very professional. They answered any question I had about the speakers. They cleaned up after they were done and you would never know they have been their.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Highly recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really appreciate the Professional job. My installers did. They were fast clean and took the appropriate time to make sure the job was done correctly.

    I would recommend this to a friend
  • Pros mentioned:
    Speaker placement

    Rated 5 out of 5 stars

    Geek Squad installed theater speakers quickly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentlemen worked quickly, answered all my questions, and cleaned up the work area. The speakers they installed look great. There were 2 speakers install previously, and they took the time to align the new speakers to match. They also tested the speakers out with me before they left so I knew how to use them.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Installing surround sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a total of 7 ceiling speakers installed. Looks great and sounds good.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Geek Squad Installed Sound System

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed new receiver and speaker system. Adjusted all so the sound of TV, Streaming etc. was maximized and directed it through one master remote. How refreshing as a more mature individual who doesn't understand of this stuff, it was a life saver! Thank you!

    I would recommend this to a friend
  • Pros mentioned:
    Speaker placement

    Rated 5 out of 5 stars

    Geed Squad Rocks!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent recommended a great alternative to how and where to set up the main speaker, while allowing me to close the front glass doors of my console. Really appreciate them taking the extra time to provide a solution like this.

    I would recommend this to a friend
  • Pros mentioned:
    Installation quality

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad agents were very knowledgeable and professional. They answered all my questions and were very thorough with the installation process. Highly recommend these guys if you appreciate good value. I doubted my abilities to install and troubleshoot my home theater system so it was a no-brainer for me.

    I would recommend this to a friend