Customer Ratings & Reviews

On time, efficient, friendly and extremely knowledgeable. Got an extremely complicated situation under control and got the system up and running the first try Thanks to both of these top notched guys

The Geek Squad Agent was exceptional. I can't thank him enough!! The agent re-programmed my ADV Remote and then provided complete instructions for the use of the remote. TV, Smart TV, Surround Sound Audio, and Receiver all now work perfectly together.

Mike was great. Reviewed everything with me and made sure I was comfortable running remote.

The agent swapped input on the receiver and reprogrammed the remote. Waiting on a new receiver.

Geek squad re-programmed 3 universal remotes with the upmost respect, maintained professionalism and was consistently courteous and friendly throughout.

My Universal remote control was program by Geek Squad and a lot easier to enjoy my home theater. My wife can operate the remote without asking me. You can click to TV, Blue Ray, radio, music, phono, disk player etc.

Very prompt!! And professional!! Universal remote restored

The agents were here for approximately 3 hours. They insured that we knew how to work the remote before they left. The did a good job

Honestly, I am giving 5 stars only because once the work began in earnest the job was completed. Circumstances leading up to finally getting my remotes programed was unbelievably awful.

The two Geek Squad technicians did a fantastic job of reprogramming my X-8 remote control. They had to undo some troubling connections done by the cable company when they installed Tivo in my home. The two technicians did a thorough job and answered all my questions.

Victor I Perez was an excellent technician. He went beyond to get everything up and running and to take the time to explain everything in detail to my wife and me. He is out of the Vacaville Store.

I am so happy and impressed with Mr. Nate and his team. He was not in a hurry until he finished his job. Mr. Nate is very good in technical and always customer focused.

The Geek Squad installers were fantastic. Very knowledgeable and professional. They stayed until everything was perfect

Works great, can program to work with many apps. The screen displays all the apps clearly.

The agents were very polite, informative and professional. They were very patient when it came time to explain how components worked. At all times they wore masks, gloves, shoe covers and social distanced. I highly recommend Geek Squad.

This Universal remote which required programming on a computer is a teal time saver. Best Buy did a great job setting it up snd testing all my devices.

Smartest thing I've done in awhile getting this service. The staff was great.

The two agents were terrific. Neat, thorough, explained everything after set up. Took their time to make sure we understood how to operate the TV with the super remote we also purchased along with the RF to IR base station.

They have been to the house 5 times to program my remote. 3 times they couldn’t do it right and the other two times never showed up when they we suppose to. I have been a Best Buy customer for MANY year and purchased thousands of dollars in household and mobile items. Never has their service been bad…..till now!

Had prior Universal Remote, but had to get a new one as old one is obsolete and could not be reprogrammed. New one is same brand, but much improved. Cost about $600. Including programming from a laptop by Geek. It eliminated 5 remotes!