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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 237 reviews

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86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 237 reviews
  • Rated 5 out of 5 stars

    Geek Squad rates A++++++ always!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents are the BEST and always super smart and professional. We are definitely fans of using the Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beyond pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad service is a blessing. Makes your life so much easier. James Bakeman from Mishawaka IN is an excellent resource and makes sure you’re taken care of!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my master remote

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents instalked my logitech master remote. Knowledgable, courteous, tidy, respectful and on time. They worked really gard to install the remote and to make sure that I was a happy customer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Reprogramming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The (2) Geek Squad gentlemen that came to my house were exceptional and handled all of my issues quickly and accurately.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Install on hiatus due to Covid 19.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review has come too early. Our installation was postponed for an undetermined amount of time due to the current health situation with Covid 19. We would not recommend that anyone use Geek Squad at this time, not because of poor service, but to keep everyone safe. I hope to get another opportunity to complete a review after all this has passed and we have actually received our items and install service.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great accesory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had prior Universal Remote, but had to get a new one as old one is obsolete and could not be reprogrammed. New one is same brand, but much improved. Cost about $600. Including programming from a laptop by Geek. It eliminated 5 remotes!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice Size, takes up less room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item replaces an older version that took up more space. It does have the problem of allowing the remote to fall over more easily; so, it can be annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Remote Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael was a great tech, very knowledgeable and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Knowledge base

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The install was done in the busy season so a 2nd tech was arranged to make sure it was done in a timely manner. The finished product was reconfigured and better than the two previous programming installs by two other different companies. Good work Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up receiver and attachments

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were knowledgeable and completed the job as advertised.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    sonytv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    controls could be a little larger and would prefer chargeable remote

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our Agent Charles Paise did an excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He had to rewire some of our home entertainment system amongst some other things and as usual did an excellent job and was very helpful with any questions I had. I plan to renew the tech maintenance every year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Base Station

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Programming and unit are solid but took some time to get it right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel and Luis came to our home and programmed our new remote and demonstrated it flawlessly. We had had issues before and they made up for it with outstanding service. We will continue to recommend Best Buy and Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rich redid our entire home with sound and TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    rich did a fantastic job rewiring our entire home and installing tv's and a sound system throughout. This guy needs a fabulous raise for the good advertising Best Buy receives from his work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad stood behind their work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad stood behind their work when I encountered a problem with original programming of universal remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek Squad crew came on Time Supper professional and clean . This is my 6th time using them and will highly recommend them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jon Taxis (Geek Squad) was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jon Taxis was terrific! Quick, on time, professional, clearly knowledgeable... and friendly. The system's working just fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my TV professionally

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad installed my TV quickly, professionally, picked up all debris and gave complete instructions. Could not ask for anything more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    remote and sound setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was super helpful and knowledgeable

    I would recommend this to a friend
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