Customer Ratings & Reviews

The service reps were on time and professional in their service. A simple question was asked about the sound bar installation and the two wired remote speakers and the rep claimed that they wouldn't work unless, there was a show like 'Gunsmoke' on. The rep did not tie these included with purchase wired speakers with the main sound bar and so, the system does not completely work as the manufacture intended it to! This is a serious draw back to what would've been an excellent service call!

I don't know when it is at best buy store the sound it different than in your house, and your window for installation is to long and wrong, anyway the guys did a wonderful job on the install.

Very powerful, at least for my needs. Surround sound is very nice. Easy setup from my eARC to the soundbar.

The two gentlemen who came to our home were able to reconnect all of the lines from our surround sound system to the receiver after another vendor had to remove them to look a gas leak! They were polite, fast and very friendly. I highly recommend them and I am sorry it took me so long to do this review.

The Geek squad was efficient and personable and perfect. And they spoke English clearly! I could never have done what they did and so efficiently. They tested everything. Cleaned up after themselves and even write a mask because someone in the house is on chemo. HIGHLY RECOMMEND these 2 from the Hialeah office. Christina was one of them. Unfortunately I can't remember the other name. Thank you.

Techs friendly and knowledgeable. Installation quick, Sound bar sounds great.

Geek Squad is the real deal. Love these guys. Very courteous and knowledgeable. They did a great job setting up the house sound system. If you got a complicated job, i highly recommend using them. Its worth it

Geek squad did everything perfectly and arrived on time and clean up boxes and other trash that the equipment was delivered in

Tech agent quickly corrected a problem that developed with my sound bar after a painter working in my house had disconnected everything and then reconnected them incorrectly. The agent explained what he was doing and how to avoid the problem in the future.

SONO SOUND BAR It is just what I had been looking for sound great.CHICO from GEEK SQUARD he is the best he showed me how to use, he is very Patient. If I have to call GEEK SQUAD again I will asked if CHICO can come out and set up whatever I need.

Soundbar, speakers and subwoofer were reconnected to Wi-Fi. Sonos system is excellent and is usually easy to setup but if a problem occurs it can be difficult to correct. It took the representative some time to straighten it out but finally got it to work.

The delivery guys were nice and had the TV ready to use in a short time. They helped me to get stared with Web OS and the remote control. I am happy with the service and the help I received.

Matthew was the agent he was very professional and courteous. He completely set up all my audio needs. I could of not been more satisfied. Thank you Matthew for a good job well done.

The Geek Squad mounted my soundbar did the initial logon to ensure it all worked

To clarify, we asked the Geek Squad to 'fix' a sound bar not sold by Best Buy and that had not worked right for sometime. The techs got the sound bar to work acceptably, but only for a while. It still cannot keep the voices/mouths synched and now delays when changing channels and often just turns itself off, requiring you to get the sound bar remote to turn it back on. It's newest 'feature' is, when trying to turn the tv off, it just reduces the volume. You have to wait until the volume is down to zero, wait a few seconds, then you can turn your tv off. Am sure the Spectrum cable remote could be blamed for that detail although it's only a couple months old and has new batteries.

The agents installed my sound bar and educated on how to maximize my device

The tech who connected my soundbar was fantastic. Very professional. Very knowledgeable. Answered all of my questions. Great service!

Fantastic professional job on the installation of our new Sonos surround sound.

Bethany took time to listen to our issues with the T70 soundbar. She reported she had talked to other customers who had experienced the same issue of disconnecting sporadically. Bethany had issues with the company software and was not afraid to ask for help to insure it was done correctly. The company software did not allow for a smooth transition from pickup of defective soundbar and issue of a new one. It will require us to make an additional trip to the store. Bethany was able to advise us that the T70 soundbar was a 2020 model and the new models should be coming out soon.

My Geek Squad installer was unable to set me up because my very old equipment could not be configured with my new smart TV. He tried to install over 2 visits but nothing seemed to work. I considered his continued efforts to make the installation so exemplary, that I had to give 4 stars for his customer service alone. His name was Dyami Somchay and feel he should be recognized for his work ethics and thoughtful work.