Customer Ratings & Reviews

The agents installed the sound surround system and hooked it up to the tv, satellite, and DVD player.

We had some trouble with the first install.Then they sent Nick from the bridgwater store. He readjusted the settings and all seems great now.

The customer service representative was on time, very professional and attentive to all my concerns. He did an excellent job.

The Geeks installed the mount easily. We had another mount that we thought we wanted to use instead. And the Geeks looked at it and were honest that it might work but once we tried the install, it just did not look sturdy so we went ahead with the BB mount and we appreciated how nice and efficient the team were.

I definitely highly recommend having professionals set up your surroundsound system, and adjusting all of the options as there are so many very happy!

Curt and Damian could not have been more professional, knowledgeable, patient and kind. Their expertise is incredible. They were so efficient and patient and worked so well together that all our TVs were set up and moved in no time. They took us through how to navigate each one. Just incredible the service they provided. These 2 are KEEPERS and such a valuable asset to Best Buy.

The agents did an excellent job connecting my TV and speakers to all my sound devices, and they were very helpful and courteous. They were quick as well. I would have given 5 stars but the original technician that came out to diagnose the noise coming out of my speakers wasn't quite experienced, and made a mistake in diagnosis, and said that my speakers are blown. So, I purchased a pair of $800+ Bowers & Wilkins ceiling speakers from Best Buy, which did not correct the problem. Thankfully, I didn't give them my former expensive and great replaced speakercraft speakers to dispose. When I notified them, they quickly came back and reinstalled my old great speakers, and I was able to return the new unnecessary speakers. I recommend have Best Buy's/Geeksquard's scheduling system well connected, so that the same customer instruction will appear and be known by all technicians instead of sending a tech out and they can't see the instructions - making the customer repeat why they are coming over & over. Otherwise, I was very happy with the crew that came out. So, sending an experienced tech first to diagnose the problem will help, and having their scheduling systems talk with each other are both company issues and not the tech's.

Sounds like your at the movies on certain movies.In on tv shows it's like your on the set yourself.Videis are crystal clear can't go wrong with this tv I would surely recommend this

Smooth, efficient and educational setup. Both technicians were on point and worked to assist me in managing my new soundbar setup..

Awesome installer! He took care of everything and made the system work with our cable and TV. Pleasant. Knowledgeable. Personable. He didin one hour what would have taken me all day--and then some! Always let the installer install.

Simple to set up with tv great sound and subwoofer is awsome

The installer was most professional, experienced, efficient, most courteous and neat. The installation was fast and the installer's attention to detail perfect. Excellent professional installer, installation and courteous customer service.

love it works great. sound is wonderful. music videos like being at a concert.

Very disappointing. I've had this since March. It simply stops working. Sonos did run diagnostic and said a cable was defective and sent me a "replacement" even though it was past the 90 day warranty. Even tho I have Geek Squad coverage I was charged $120 to attach this little cable but nothing was removed! Since then it still simply stops working. I will never purchase this brand again. GS charged close to what I paid for it! Not worth my time,effort and expense. When it works the sound is good - not great.

John and his agent assistant came in set up my tv and connected my audio system! Fast, looks great, wires, and sounds awesome!

Agents delivered everything safely, setup all the equipment, connected to cable, firestick, and Blu-ray player. Then proceeded to play trailers on YouTube to show image and sound quality. Absolutely remarkable service. Very hard working, polite, and knowledgeable.

The techs were very knowledgeable about my setup and had it working correctly very quickly.

The representatives that came out to help with my sound bar were fantastic. Very helpful, knowledgeable, and courteous. I can't thank you guys enough, something simple for them that I simply could not figure out.

TV, SOUNDBAR AND HEAD PHONES DELIVERED AND SET UP AS EXPECTED. NO INSTRUCTIONS OR MANUALS. WE REQUESTED WARRANTY INFORMATION WHICH WAS LATER EMAILED TO US. SOME KEYS ON THE SOUNDBAR REMOTE AR ARE A MYSTERY TO US WITHOUT INSTRUCTIONS.

2 excellent gentlemen ironed out all of the connectivity issues for our new Sony TV and soundbar