Customer Ratings & Reviews

The agent mounted my TV and connected it to all my devices. The agent was very professional and took the time listen to all of my questions. The agent also took time to respond to these question and gave me answers that were clear and concise. The agent was also on time and very neat.

They mounted my tv and sound bar very professional look and all

Very knowledgeable! Very efficient. Done very well and quickly! Very satisfied!

We had some trouble with the first install.Then they sent Nick from the bridgwater store. He readjusted the settings and all seems great now.

The customer service representative was on time, very professional and attentive to all my concerns. He did an excellent job.

Overall I was suprised at how well the Geek Squad did in setting up my purchases. For most people it would have been just fine I suppose, but I'm in the field of testing in IT, and so a few things stood out such that I only went 4 stars. Pros: 1. Initially a site survey was done as there was some cable to be pulled. The people that came out (there were 2) were the ones that were eventually assigned to the installation job itself. This is a very big deal as little details can be lost otherwise. 2. All purchases (this was a complete upgrade except for speakers) were installed correctly and without any "parts run". I supplied some cables (shielded HDMI high speed) and they were used without question (no 'upselling'). 3. They were respectful of the room's contents and were very tolerant of two curious (harmless) small dogs. 4. The conduit previously installed was not done correctly. Geek Squad installers were very willing to create a workaround and just get the job done. 5. I did have a followup question, and I received a callback to the installer's cel in a reasonable amount of time. He did some research and also called me back again, also in a quite timely manner. Quibbles: 1. They reported encountering a problem with the wired networking in that room of my home. Instead of reporting it to me, they simply configured everything to the wireless network. The problem was that there was an ethernet cord plugged into a telephone jack (the jacks in my home can accomodate either). I'm not saying it was them that did so, I really don't know. But had I an opportunity to check into it I could have saved the trouble I'm going to now to reconnect everything to the wired network (it's a difference of about 20 MB throughput which is nice for streaming buffer purposes and the occasional software update). This is the one reason it's not a 5 star rating, the next thing below is pretty minor. 2. Labeling and neatly tying together where applicable of all the cables in the rats nest behind the cabinet would have been nice for future maintenance purposes.

After 30 years of good service, it was time to replace my front satellite speakers in my surround sound system. Two guys from GS arrived in the early afternoon and got the job done in 30 minutes. No problems anymore and I'm very happy with their work. Only improvement I'd suggest is to divide the arrival time into AM and PM units - so a customer does not wait the whole day.

The guy was on time and courteous. He discovered why my sound bar wasn’t working right away.

Sounds great, we love our purchase. It was a easy setup

Sound is great and the service was professional and quick.

This is the third time I’ve had the Squad in to set up different components. This team was just as great. The teams always call the day prior and the morning of the appointment. They donned proper PPE, including booties. They were knowledgeable with the equipment and took the time to provide instruction. I highly recommend this service. These guys and gals are Pros.

The installers got the sound bar working but they were very rude to each other, and not in a humorous way.

I bought a 77" TV and had the agents mount it along with a sound bar system I bought. I also had them move the TV and sound bar I was replacing to another room in the house. They worked quickly, showed me the important highlights of the new equipment, and did a great job of covering all the cables running down my walls. I ended having a couple of short cables that might interfere with the full rotation of the TV mounts, so I purchased the appropriate cables and the agents returned another day to install the new cables. I highly recommend the Geek Squad for your installation needs!

With the advance electronics today you may need the advice of a good technician. The cost can save you money in the long run. The Geek Squad at Best Buy can recommend the right equipment and finish a professional installation.

Very quick, competent, knowledgeable team installation and hookups of my TV sound bar and rear speakers. Great advice on adding the soundbar bracket for a built-in look and spacesaver

Great sound, true theater level experience!!! Highly recommended!

the guy who came to set it up seemed to know what he was doing. it lasted 6 days before it didnt work and when I tried to get the person back out nearly immpossible. It has only been 6 days. I had to talk to 8 different people before one would set up another appt to fix what was done 6 days ago. Not happy with the custmmer service or attempting to get this taken care of. I think I am done buying too stressful

I think the Vizio Sound Bar I purchased represents a GREAT Value for the price paid! It was installed quickly by the Geek Squad and it sounds great. I had them place the 2 additional speakers on the TV stand facing the listening area and it sure sounds like surround sound and the tv dialog is much better - more clear and concise than with just the TV speakers. Love it!!

The first soundbar was incompatible. Again sold to me wrongly but Thomas.

Great to have knowledgeable person do it. Took them less time and no frustrations on our part.