Customer Ratings & Reviews

Had 2 sound bars installed. One works and the other one doesn't. Tech seemed to have a lot of problems with the connectivity, since he left, one of the sound bars quit working, it doesn't allow any sound to come out. Don't know if this is due to poor installation or if the sound bar is not compatible with my Sony TV.

The agent did a professional job. He was very knowledgeable and did a great job of setting it u.

I had two soundbars mounted one on 65" Samsung HDTV and 50" HDTV and the Geek Squad tech did a great job. The sound is great.

The Geek Squad has always fixed my problems. This time they assisted in setting up a sound bar on my TV. They determined the device was faulty so I returned it to Best Buy with no problem. Thans always for the great service.

Sounds great, we love our purchase. It was a easy setup

Don't underestimate the need for the Geek Squad unless you have a lot of training or knowledge. It is incredible the number of setting adjustments that needed to be made to our TV, Receiver, and 9 Speakers to get the sound quality perfect. It is amazing how the placement of speakers by just a few inches can make all the difference. Genius and Amazing are the only words to describe the Geek Squad (Austin and Jeremy).

I love my Geek squad!!.. the 2 gentleman that came to my home to install my tv and tv mount, we’re absolutely amazing they set up my tv very quickly and had the time and patience to show me how to use my tv, great customer service.

Very knowledgeable! Very efficient. Done very well and quickly! Very satisfied!

This is the third time I’ve had the Squad in to set up different components. This team was just as great. The teams always call the day prior and the morning of the appointment. They donned proper PPE, including booties. They were knowledgeable with the equipment and took the time to provide instruction. I highly recommend this service. These guys and gals are Pros.

I have vintage stero equipment....Pioneer SX780 receiver and two hugh Bose floor speakers. Carlos was awesome in getting everything setup and ready when my new tv arrived. Two of his crew came out after tv arrived to swap out old tv for new tv and overcame small obstacle. It was a snug fit where I wanted my tv but after I explained I had measured before buying TV and yes it would fit, they got it done.

We were having trouble with a sound bar, cutting in and out. The technician came on time, with a very friendly attitude. She helped us figure out that it may be something as simple as a cord, and left us with options to follow up with if that did not work. The new cord worked perfectly, and it has been the end of our problem with the sound bar. It was a much easier fix than when we talked to their people from the Best Buy plan, he told us that we would need to take the TV and sound bar back to the store which it’s a 75 inch TV and we are both in our 70s not going to happen. So we were very happy with the way the young lady helped us out, great service would definitely have her back

After 30 years of good service, it was time to replace my front satellite speakers in my surround sound system. Two guys from GS arrived in the early afternoon and got the job done in 30 minutes. No problems anymore and I'm very happy with their work. Only improvement I'd suggest is to divide the arrival time into AM and PM units - so a customer does not wait the whole day.

I am not sure the soundbar is working correctly as I can't hear the surround sound that I had expected to hear. (A disappointment over the Boise System I had to replace due to age - it still worked great but had hook-up compatibility issues.) Installation of the Samsung was professional, however.

The Best Buy representatives recommended the device that would best work with my brand tv, and it has made a monumental difference in the small room I. Which it was installed. The Best Buy guys took the time to show me how to effectively use the purchase. I am so appreciative

Geek Squad installed a 75" TV and soundbar, they were on time, friendly, and professional. I had a vision of how I wanted the soundbar setup, but the tech made a much better suggestion that looked cleaner and was actually cheaper. Job well done!

Shana Kinney is excellent! Within minutes, she had my sound bar correctly working as well as setting up the fire stick and remotes on my old TV

Geek squad installation was great. They added my soundbar to my TV install no problem. Took them just a couple minutes and I was up and running. I wouldn't have normally added this service, but since it was included with TotalTech, there was no reason not to.

It was excellent and professional work from the service team. They installed Sonos sound bar with wall mounting and connected it to woofer & media theater. They also realigned Short Throw Projector (HiSense) with 100" screen which needs patience and skill. Great Job. Well done. Really appreciated.

The techs set everything up correctly, assured my full satisfaction.

When our TV was instattle by the Best Buy employee it was recommended we consider adding a Sound Bar to enhance our enjoyment of TV by our covered area near our pool. It was installed the following day and works great. The marked improvement is very much appreciated.