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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 7,928 reviews
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    Geek Squad TV and sound bar installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my TV and sound bar quickly and professionally. I was very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Took awhile to get them here but it was worth it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My appoitment for installation was rescheduled 3 times before they made it out to my house for the install but I totally understand as they are understaffed. Was a little frustrated that the skundbar wasnt installed before Wrestlemania but once the installer came he did a fantastic job adjusting the tv mount so the soundbar would fit underneath it. He answered all the questions I had in a professional manner and was easy to talk to, very nice guy. He explained the situation with being understaffed and having so many installations to do. But the soundbar sounds great and I totally trust Geek Squad with all my electronic installations.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    The geek squad was great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad showed up on time, I had already set up my new home entertainment system, They checked out all the connections, showed me some tricks. They were great to work with, very friendly and knowledgeable. They even corrected the language on a new 4K CD that I had some how changed to Chinese. LOL. First time I've used the geek squad but it won't be the last. Highly recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    LG Soundbar installation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the Geek Squad to set up my new LG Soundbar. Fi you are doing on your own it is pretty straight forward. However I had recent knee surgery and it was lot easier watching versus trying to bend my knee! Jamar was terrific and had it set up and operating in no time, He then reviewed the settings, control and operation with me . Nice sound and easy to operate.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Projects highs and lows with good clarity. It’s integrated with tv meaning only one remote needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad installed my soundbar perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The soundbar I purchased is perfect for my needs. I wanted good quality all around sound without a thumping base and I definitely got what I wanted. The technician installed it with my new TV flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great value and sound for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and great sound for the money. Very easy to use. We bought this for our TV because we can also play a phone through it with blue tooth. We were able to avoid a second set of speakers. The geek squad did the set up, and they were terrific. They whole experience was terrific. It's perfect for a medium sized space.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good installation with a few remaining problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installed my soundbar and it sounds great. They have not yet finished installing the wireless headphone I bought along with the soundbar. There's still one minor problem after four weeks. The back speakers are in the wrong places. The wireless back transmitter needs to be in the back corner, with the speakers on either side, about 10-12 feet away from the transmitter. The installers told me they didn't have a wire long enough for one speaker and I needed to buy a wire. I went to Best Buy and the audio dept. told me they just need to move the transmitter and one speaker. I need to schedule that. Also the wireless headphone still needs to be connected.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad (Shawn) hooked up SONOS Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shawn set up our Sound bar. He was competent and patient with us. Very calm and knowledgeable. And, our Sound Bar is great! Maybe we'll add more speakers for surround sound, but pretty sure this meets out needs. The in home service was great. He arrived promptly. It was just right! Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Sound quality

    Rated 5 out of 5 stars

    Greek Squad is the Best. and Quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The very informative two gentlemen where the Best, they made sure everything was centered and the put everything up for me, mounted everything and the surround sound set up perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Installation

    Rated 5 out of 5 stars

    Geek Squad does it again!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tech disconnected existing sound system and installed the soundbar in no time. He renamed everything to be easily identified and walked me through all the new processes. Took the trash with him, so no sign ge was even tbere - other than a grwat sounding, easy to use system!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Sound Bar install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad came out to reconnect my Samsung sound bar. I had lost connection with my remote for sound control (mute, volume). They reconnected my remote and now I am able to hear more clearly the TV sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek squad quickly had my new tv installed and con

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad members, quickly connected it after mounting my TV, and it is wonderful to have the ability to hear my TV and music without having to run my volume at full, it has great range and the sub woofer adds a wonderful dimension to my listening experience

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Geek Squad Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that help my wife and I set up and learn to use the Sonos system was knowledgeable and professional. He stayed until we were confident how to use and adjust sound settings, apps and the Alexa application. I was very impressed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    sonos sound bar and subwoofer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad member was informative and answered all of my questions and concerns, showing me how my sonos sound bar worked along with my sub-woofer, very satisfied with my service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job in setting up the sound system but was not able to control with the remote I have to use my phone to control the sound but the sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Install sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member Adam West with Texas Home Pros was professional and set the sound bar efficiently.He called to set up a time that was convenient for our schedule.Adam also helped explain how to use the sound bar changing the remotes to help us work the units .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quick and clean installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG Soundbar to go with LG TV. Looks and sounds great

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Knowledge

    Rated 5 out of 5 stars

    AWESOM TEAM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very knowledgeable, went the extra distance to get my installation, they were very through...My husband and I are very pleased....Thanks to Alex and Greg....to the tune of having to go bk to the store to get new tv's power cord and remote...

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was great. He was very professional and helpful. He took the time to explain everything he did. It was a easy installation.

    I would recommend this to a friend