Customer Ratings & Reviews

My appoitment for installation was rescheduled 3 times before they made it out to my house for the install but I totally understand as they are understaffed. Was a little frustrated that the skundbar wasnt installed before Wrestlemania but once the installer came he did a fantastic job adjusting the tv mount so the soundbar would fit underneath it. He answered all the questions I had in a professional manner and was easy to talk to, very nice guy. He explained the situation with being understaffed and having so many installations to do. But the soundbar sounds great and I totally trust Geek Squad with all my electronic installations.

Excellent sound. Projects highs and lows with good clarity. It’s integrated with tv meaning only one remote needed.

The tech removed my old sound bar and installed the new one in a timely manner. Also provided some very helpful tips for use of additional electronic devices and guidance on how to change settings. The tech was very professional acting performing his duties.

Agents were informative and answered all questions. Stephanie and other Team member took time to explain how to get maximum sound out of the SONOS sound system. Walk us through how to manage the sound through the SONOS app. Excellent service from Stephenie and co team member. Very caring and did not rush.

Daniel, Constantin and Chad are TOP Professionals. Polite!!! Professional!!! and Knew Their Business. They did a awesome job. Made it simple for the wife and I to use. Extremely safe and considerate during this COVID experience. We cannon Thank Them Enough. Need to order another device and will order from Best Buy "only" if I can get these young men. Thank You Daniel Constantin and Chad. Love You Guys

Garrett Heins came to install my sound bar. He was amazing and a real delight to come. He did a great job and came across some difficulties but managed to overcome them. For being only 23 years old, he is most smart. I would give him 10 stars out of 10 stars. He was professional and really a sweetheart.

My husband and I were totally confused about what wire to use and we had 14 wires coming out. We had to use 3 different controllers until the greatest Geek squad men arrived. Within 20 minutes they had it all sorted out and I now only need one controller.

Tyler did an excellent job with the installation — he was professional, polite, and made sure everything was set up correctly. I really appreciated the way he handled things. The other installer, however, was unprofessional. Even though they brought their own shoe covers (and I also offered mine), he wore his outside and complained when I asked him to change them. He even told me mine were “junk” compared to his. That kind of comment should never be made to a customer. Overall, Tyler made the experience positive, but the other installer’s behavior left a lot to be desired.

The Geek Squad installed my soundbar and it sounds great. They have not yet finished installing the wireless headphone I bought along with the soundbar. There's still one minor problem after four weeks. The back speakers are in the wrong places. The wireless back transmitter needs to be in the back corner, with the speakers on either side, about 10-12 feet away from the transmitter. The installers told me they didn't have a wire long enough for one speaker and I needed to buy a wire. I went to Best Buy and the audio dept. told me they just need to move the transmitter and one speaker. I need to schedule that. Also the wireless headphone still needs to be connected.

The geek squad showed up on time, I had already set up my new home entertainment system, They checked out all the connections, showed me some tricks. They were great to work with, very friendly and knowledgeable. They even corrected the language on a new 4K CD that I had some how changed to Chinese. LOL. First time I've used the geek squad but it won't be the last. Highly recommend them.

I used the Geek Squad to set up my new LG Soundbar. Fi you are doing on your own it is pretty straight forward. However I had recent knee surgery and it was lot easier watching versus trying to bend my knee! Jamar was terrific and had it set up and operating in no time, He then reviewed the settings, control and operation with me . Nice sound and easy to operate.

The guys arrived on time and w/in short time had the sound bar up and running. We had also requested for them to help finish set up of our Nest thermostats and they did that. They were helpful and thoughtful and never made a snarky remark about us being inept at technology (which I readily admit we are). They also gave us helpful advice about using the Nest system.

The very informative two gentlemen where the Best, they made sure everything was centered and the put everything up for me, mounted everything and the surround sound set up perfectly.

Great value and great sound for the money. Very easy to use. We bought this for our TV because we can also play a phone through it with blue tooth. We were able to avoid a second set of speakers. The geek squad did the set up, and they were terrific. They whole experience was terrific. It's perfect for a medium sized space.

Geek Squad came out to reconnect my Samsung sound bar. I had lost connection with my remote for sound control (mute, volume). They reconnected my remote and now I am able to hear more clearly the TV sound.

Agent helped set up my tv to soundbar. He was professional and knowledgeable.

Tech disconnected existing sound system and installed the soundbar in no time. He renamed everything to be easily identified and walked me through all the new processes. Took the trash with him, so no sign ge was even tbere - other than a grwat sounding, easy to use system!

The two gentlemen did a nice job of installing the sound bar. They were on time and efficient in their use of time. They listened to my concerns and set the bar up accordingly. They were also polite and personable.

They did a great job in setting up the sound system but was not able to control with the remote I have to use my phone to control the sound but the sound is great.

The technician was great. He was very professional and helpful. He took the time to explain everything he did. It was a easy installation.