Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1357 reviews
(1,357 customer reviews)to a friend
Rated 5 out of 5 stars
Great Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did a great job mounting my TV above fireplace. Professional, friendly and efficient service.
I would recommend this to a friendRated 5 out of 5 stars
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have always bought Geek Squad protection and they always do a great job.
I would recommend this to a friendRated 2 out of 5 stars
Not completely satisfied with experience.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little disappointed with the $200 discount. When Best Buy visited and we purchased the upgrade to our Home Entertainment System we were never informed that the frame work for mounting the TV would be seen; however, the original TV (55”) showed all of the 2x4 framing around it. We expected a turn-key project! This is when we were given the option of either trimming it out ourselves or purchasing a larger TV to cover the frame work. We chose the larger TV (65”) which was $900 dollars more and with more expensive TV came more expensive warranty pushing the cost up over $1000 more, way over what we had budgeted. When informed we would be “taken care of”, because of the mistake and inconvenience were seeing the $200 credit. We had hoped for more! We have been very loyal customers for many years and we are sad to say that this is the first time we are not very satisfied with our experience. Your Geek Squad installation and technical support has been fantastic and any mistakes cannot to attributed to them.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to share your thoughts with us. How a TV is mounted is dependent on the specific mounting surface and other individual factors of your unique installation area. If the particular situation did not allow what had been originally expected, we can certainly understand how that would be disappointing, especially if your desired resolution required a different TV or additional fees. At this point, we’re glad to hear that the service was completed though we’re sorry for any inconvenience. We hope that in the future you allow us another opportunity to better serve.
Rated 5 out of 5 stars
Quick
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT, was very helpful, got the job done :) Made my life easier
I would recommend this to a friendRated 5 out of 5 stars
Set up my new PC perfectly.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Transferred Data and set up done very well. Good job and done in a timely manner.
I would recommend this to a friendRated 5 out of 5 stars
Great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service and workmanship. Great job! I am very happy.
I would recommend this to a friendRated 5 out of 5 stars
TV mount above fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hid cords and connected everything. Looks great. Techs were efficient and made everything look great
I would recommend this to a friendRated 4 out of 5 stars
They did it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They mounted it above the fireplace, and that was the goal, so good work. We'll see how it goes when we have the fire going...
I would recommend this to a friendRated 5 out of 5 stars
Exceeded my expectations!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding and Professional service and support. On time and extremely helpful.
I would recommend this to a friendRated 5 out of 5 stars
Geek Squad mounted my TVs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my TV and connected them. Looks good and work great.
I would recommend this to a friendRated 5 out of 5 stars
Fabulous service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek squad is so awesome! My technician was on time, knowledgeable and did a great job.
I would recommend this to a friendRated 5 out of 5 stars
Agents Majestic and Corey were Super
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Majestic was very informative and patient and precise while doing the Mount set up.
I would recommend this to a friendRated 5 out of 5 stars
Professional, friendly and knowledgeable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agents mounted my tv, set up my audio system and did it all fast! Very happy.
I would recommend this to a friendRated 4 out of 5 stars
quick and easy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were knowledgeable on how to install it over a fireplace and how to advice me on completing connections. 2 great guys!
I would recommend this to a friendRated 5 out of 5 stars
The Geeks installed my TV right
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geeks installed my TV right and appreciate neat job.
I would recommend this to a friendRated 5 out of 5 stars
Tv over fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome service !!! They mounted my tv exactly how I want it :
I would recommend this to a friendRated 5 out of 5 stars
good service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good service annoying you have to pay more to mount top of fireplace
I would recommend this to a friendRated 5 out of 5 stars
Easy Setup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup of appointment online. Installation went just as smoothly!
I would recommend this to a friendRated 4 out of 5 stars
Good job!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did a good job buy not what I was told they would do. A little too expensive. Better than attempting to do it myself!
I would recommend this to a friendRated 5 out of 5 stars
Quick, professional. They did a great job
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Agents came in to install new tv and they make sure everything was to expectations.
I would recommend this to a friend