Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 1357 reviews
(1,357 customer reviews)to a friend
Rated 1 out of 5 stars
Felt ripped off!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found no difference in the service between mounting on a drywall vs over the fireplace. No difference in terms of any equipment nor effort. Very disappointed. Did not expect this of BestBuy. Felt ripped off.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 2 out of 5 stars
No comments
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No comment at this time very bad Experience 2 times.
No, I would not recommend this to a friendRated 2 out of 5 stars
mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the geek squad didnt inform me or educate me about anything about the kits i could use.
I would recommend this to a friendRated 5 out of 5 stars
very professional
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.they came to install very professional and frindly intall went perfect
I would recommend this to a friendRated 5 out of 5 stars
great set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad did a great job putting the tv over the fire place
I would recommend this to a friendRated 2 out of 5 stars
above fireplace
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is too much of an up charge to put the tv above fireplace!! $100
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for sharing your TV mounting experience. I can appreciate wanting to get the most for my dollar when using Geek Squad service, and I apologize for any disappointment. My understanding is that there may be an extra charge for mounting to harder materials, such as brick, concrete, stone, cinder block and hollow block, such as those found with a fireplace.
Rated 1 out of 5 stars
bestbuysucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.its april 2nd still wanting for tv to be mounted since march 3rd so far 3 no shows i dont know how many phone calls and one store visit bridgrwater nj store my advise? order from amazon and get a contractor to mount your tv
No, I would not recommend this to a friendRated 1 out of 5 stars
ABOVE NON-VENTED FIREPLACE INSTALL RIP OFF
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.MOJUNTING BY GEEK SQUAD GUYS WAS TERRIFIC - BUT WHY DO I PAY EXTRA FOR MOUNTING ABOVE A NON-VENTEDD FIREPLACE THAT REQUIRED NO SPECIAL EFFORT THAN IF INSTALLED ON ANY OTHER WALL??
No, I would not recommend this to a friendRated 1 out of 5 stars
Mount 65' television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents failed to conduct an estimate prior to installation. Once they arrived on day of installation informed me that they were not capable of completing an installation above my fireplace. Unsatisfactory preparation, would not recommend.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the time to share your feedback with us. We’re always looking for new ways to expand and improve the services that we offer, and it is vital that we hear real comments from customers like you. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Wasn't done
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had asked questions so that we would be prepared and were told that they would be able to hook it up. Then the day of the appointment they actually couldn't do it because the wires had not been completed as we originally thought even though told different.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there! Thank you for you for taking the time to share this with us. I'm sure that I would l feel the same way if I believed that I was prepared for my TV mounting, only to find out that additional work needed to be done, and it sounds like you are eager to get your TV up and running right away. We have Agents standing by to help. For support with this, please call us at (800) GEEK-SQUAD, which is (800) 433-5778. From here, an Agent should be able to further advise, along with rescheduling the service for a date and time that work for you!
Rated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They sent 2 guy's that was contractors for best buy and I never saw a best buy employee. They didn't know anymore than I did and I had to hire another guy to come and remount and redo the entire thing. They drilled about 20 holes trying to just hit a stud.
No, I would not recommend this to a friendRated 1 out of 5 stars
Too much extra $!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is $99 extra (on top of $200 mounting fee) just because there is drywall above the fireplace - I don't understand why it costs more than if it were brick or stone or tile? Best Buy Geeks did a good job installing, but the mounting fees cost more than the TV.
No, I would not recommend this to a friendRated 3 out of 5 stars
Great job installing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad did amazing job installing new tv! Not happy with them charging an extra 100.00 to hang above an electric fireplace on a drywalled wall. Should not have been any extra charge. Absolutely no extra work involved! Other than that, they did a good job
I would recommend this to a friendRated 1 out of 5 stars
Geek squad don’t bad mouth your competitors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The whole time they were installing our TV they bad mouthed the cable company. Also consider the customer and don’t try to make a buck. They had us buy a mount rather than use the one we had.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for getting in contact with us about this. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. It is critical that we receive candid feedback from our customers, to help ensure that we can grow and improve our services in the future. We hope that you give us another opportunity to better serve you in the future.
Rated 1 out of 5 stars
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a wonderful service if you want to pay $500 for exposed wires running down a wall & having to set up your own wifi tv. We had to completely rewire the tv ourselves. Complete waste of money. I would give zero stars if able
No, I would not recommend this to a friendRated 1 out of 5 stars
TV mount
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Geek Squad agents for unable to mount my TV They had no other options for me to get my TV mounted I had to find someone myself To do the job which did take me awhile
No, I would not recommend this to a friendRated 1 out of 5 stars
Charged over $400 to mount over fireplace
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why did it cost so much to mount and wires are still visible? They wanted to charge me extra to purchase wire covers but the more I think about it why did it cost over$400 just to mount a TV?!
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .A TV mounted over a fireplace can have such a nice look. It is accurate that for a variety of reasons, mounting above a fireplace can cost more than mounting your TV in a different area. Our apologies if this was not properly explained to you! If you have additional questions around the services you may have purchased, please call us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The agent (not in geek squad uniform) mounted the TV then left. He did not connect to cable nor any other devices. Very different experience from 3 years ago when we received excellent service.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for taking the time to share this with us. We appreciate that you choose us to mount your TV over a fireplace, but it's discouraging to hear we didn't finish the job. While it's our goal to get things right the first time around, we know that sometimes it doesn't work out that way. That's why we have a 90-day warranty on our work so and Agent can come back out free of charge to redo the service. Please call (800) GEEK-SQUAD or (800) 433-5778 to schedule for someone to come back out.
Rated 1 out of 5 stars
Not Used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not used in mounting my TV. Vera determined it was not necessary. I was charged unnecessarily.
I would recommend this to a friendRated 1 out of 5 stars
Awful, terrible, I’ve had it with Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was such a bad experience I’m looking at changing all my services and further purchases so I don’t have to deal with terrible customer service from Best Buy’s contractors
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking the time to provide feedback about your experience. While Geek Squad does sometimes work with trusted third-party service providers, those technicians should still live up to our high standards for service and support. We’d like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.